Retail Team Leader - adidas Retail Store Signal Hill, 2031, Calagary, CA

Purpose: Act in a leadership capacity to support the sales, profitability, and operational goals for the store by guiding hourly associates in day-to-day procedures to drive store objectives.

Key Responsibilities

• Guide daily store operations and hourly associate activities to deliver excellent customer service and maximize sales.
• Provide positive reinforcement and support staff momentum, results, and growth.
• Conduct individual and small-group training on product knowledge, store activities, job duties, policies, and procedures.
• Assist with applicant and new-hire documentation.
• Support merchandise displays, product flow, ticketing, shipments, markdown setups, and sales-floor replenishment.
• Assist with staffing and labor-cost control standards.
• Use the point-of-sale system while maintaining policy and procedural integrity.
• Complete sales transactions involving cash, credit, and checks.
• Communicate product levels, assortments, and project progress with management.
• Perform sales, customer service, merchandising, cashiering, stock-location, and store-upkeep duties to maintain coverage and lead by example.
• Resolve customer complaints and returned-merchandise issues.
• Deliver the highest level of adidas service and use selling techniques such as add-on sales and technical product explanations.
• Perform other duties as assigned by the Store Manager.

Knowledge, Skills and Abilities

• Ability to follow written, oral, or diagrammed instructions and solve problems involving standardized situations.
• Ability to use MS Word, Excel, Outlook, and a point-of-sale system.
• Good judgment, decision-making, verbal communication, and written communication skills.
• Ability to perform basic arithmetic.
• Ability to work varied schedules, including evenings, weekends, statutory holidays, and overtime during peak sales periods.
• Ability to frequently lift or move up to 12 kg and occasionally lift or move up to 34 kg.

Qualifications

Must have or be pursuing a high school diploma or GED. Three to six months of retail experience is preferred.

Culture and Inclusion

adidas promotes courage, ownership, innovation, teamplay, integrity, and respect, and is committed to diversity, equity, and inclusion.