Retail Store Sales Associate I - Richmond, 2023, British Columbia, Canada

Purpose

Assist customers in determining which products and services best fit their needs and interest them in adidas merchandise. Promote merchandise sales by meeting or exceeding productivity standards, maintain awareness of product information and promotions, maintain inventory, provide customer service, and ensure accurate and complete sales transactions.

Key Responsibilities

• Assist customers in selecting adidas merchandise while providing information about products, materials, technology, and functionality.
• Uphold adidas customer service standards by listening to customers' wants and needs and providing product information.
• Drive and close sales using adidas selling techniques and the in-store AOS system where available.
• Complete customer sales transactions by cash, credit, debit, and other methods.
• Maintain store appearance, process and replenish merchandise, and assist with customer service inquiries.
• Maintain knowledge of adidas products, programs, technology, promotions, and advertising.
• Support a respectful team environment and adhere to adidas brand values and Sales Associate competencies.
• Assist with telephone duties and follow inventory-control policies and procedures.
• Perform other duties as required by store management.

Knowledge, Skills and Abilities

• Read and comprehend simple instructions, correspondence, and memos.
• Write simple correspondence and communicate effectively with customers and employees.
• Perform basic mathematical calculations and use a point-of-sale system.
• Understand cash-register functions and cash procedures.
• Exercise good judgment and demonstrate decision-making, communication, and customer-service skills.
• Work a varied schedule including weekends, evenings, statutory holidays, and overtime during peak sales periods.
• Stand, walk, reach, climb, balance, stoop, kneel, crouch, and crawl as required.
• Frequently lift or move up to 12 kg and occasionally lift or move up to 34 kg.
• Be proficient in English and French, both verbally and in writing.

Qualifications

• Have or be pursuing a high school diploma or GED.
• Three to six months of retail experience is preferred.

Health and Safety Responsibilities

Keep the workplace safe and orderly, report accidents and unsafe conditions, inspect the workplace, use required protective equipment, follow health and safety legislation and company policies, report defective equipment and hazards, and follow established procedures for hazardous materials, equipment, and processes.

Adidas Culture

Adidas fosters an athlete's mindset through courage, ownership, innovation, teamplay, integrity, and respect. The company emphasizes diversity, equity, and inclusion to create belonging and reflect the diversity of its consumers and communities.