Purpose
Drive store profitability by meeting or exceeding store sales and profit targets, managing all store resources to provide customers with a leading shopping experience, and ensuring proper execution of established policies, procedures, initiatives, and directives.
Key Accountabilities
You lead, coach, and develop.
- Lead recruitment, onboarding, training, and development efforts in partnership with HR, Talent Acquisition, and Retail Training.
- Motivate and inspire Assistant Store Managers to accomplish store goals and maximize performance.
- Create a high-performance culture through clear expectations, performance analysis, and timely feedback.
- Identify and develop strong performers with growth potential.
- Complete Store Manager training programs and apply learning on the job.
- Ensure compliance with established HR policies and procedures.
You lead a service culture.
- Drive a service and selling culture through leadership of the adidas Group service model.
- Lead by example on the sales floor and ensure a leader is on duty when required.
- Schedule and zone employees to prioritize consumer service and sales.
- Analyze Net Promoter Score results and communicate them to the store team.
- Lead digital initiatives including ship-from-store, click and collect, and Store Associate Mobile programs.
You lead store operations.
- Lead store operations systematically according to adidas Retail Operating Rhythms.
- Ensure compliance with Retail Management Standards, policies, procedures, initiatives, and directives.
- Process merchandise deliveries on the day they arrive and keep the product offer accessible to customers.
- Ensure cash wrap transactions are processed quickly and accurately.
- Lead change management initiatives and recommend improvements to commercial viability and product availability.
- Implement loss prevention, health, and safety policies and procedures.
You lead brand and product expertise.
- Act as a Brand Ambassador and consistently demonstrate adidas Brand Attitude and Values.
- Promote passion for sport, culture, and community.
- Maintain Retail Experience, Visual Excellence, and In-Store Communication standards.
- Partner with the District Manager and Retail Training to deliver product training and learning programs.
You lead store profitability.
- Take ownership of the store's commercial success.
- Analyze relevant data with the District Manager and drive continuous improvement in sales, productivity, and profitability.
- Ensure the legal and financial integrity of the store.
- Maintain a safe and productive shopping and working environment.
Knowledge, Capabilities, and Experience
- Strong skills operating personal computers, POS systems, and software including Microsoft Office.
- Knowledge of profit and loss statements and store KPIs.
- Strong interpersonal, communication, time management, problem-solving, and decision-making skills.
- Ability to build effective working relationships and maintain high performance standards.
- Ability to speak, read, comprehend, and write English.
- Reliable attendance and punctuality.
- Willingness to travel domestically by car and air.
Physical Requirements
The role requires standing, walking, reaching, handling objects, and frequent lifting or moving of up to 25 pounds, with occasional lifting or moving of up to 50 pounds. The employee may work 10–12 hours per day during peak seasonal periods.
Qualifications
- Must be 18 years or older.
- Four-year college or university degree in business, retail management, or a related field, or an equivalent combination of education and experience.
- Minimum 18 months of experience in a sports or fashion customer- and commercially focused retail environment, including at least 12 months of Store Management or Assistant Management experience.
Company Culture
adidas fosters an athlete's mindset through courage, ownership, innovation, teamplay, integrity, and respect. The company emphasizes diversity, equity, and inclusion to create belonging and connect authentically with consumers and communities.