Retail Professional

Purpose & Impact on Organization

Contribute to store sales and adidas profit targets by passionately inspiring, serving, and selling to consumers; diligently executing store operations; and contributing to a culture of consumer centricity within the store.

Key Responsibilities

• Actively connect and engage with consumers entering the store.
• Be aware of store KPIs and contribute to store sales.
• Improve the consumer experience by executing the CONNECT-ENGAGE-INSPIRE service standards.
• Act as a brand advocate by consistently exhibiting confidence, collaboration, and creativity.
• Use seasonal product and brand knowledge effectively during consumer interactions.
• Clearly communicate product features, benefits, and unique selling points.
• Connect consumers to relevant digital and omnichannel tools and guide them through digital touchpoints.
• Process merchandise deliveries and replenish fixtures to ensure the full product offer is represented on the sales floor.
• Complete sales transactions accurately while adhering to cash protection procedures.
• Maximize add-on sales and build customer loyalty at the cash desk.
• Minimize loss in the stockroom and sales floor.
• Perform store operations safely, effectively, and efficiently, complying with operational policies and procedures.
• Maintain an appealing, easy-to-shop environment through visual merchandising and housekeeping standards.
• Monitor competitors, suggest improvements, and contribute to maximizing sales and minimizing loss.
• Collaborate respectfully with team members and maintain a team-first mindset.
• Seek coaching and learning opportunities, complete applicable training, and apply learning on the job.

Authorities

Not applicable.

Key Relationships

Customers, peers, and supervisor.

Knowledge, Capabilities and Experience

• Adapt the service approach while serving multiple consumers simultaneously.
• Actively seek and use brand and product knowledge to sell.
• Use the digital adidas environment and stay up to date through digital communication channels.
• Understand and apply store policies, procedures, and visual merchandising guidelines.
• Understand store KPIs and support the store in reaching them.
• Positive attitude and interest in sport, fashion, and consumers.
• Team player who is open to feedback and actively uses available learning opportunities.

Minimum Qualifications

• Preferably 1–2 months of experience in a sports or fashion customer- and commercially focused retail environment.
• Basic numeracy, literacy, and verbal communication skills.
• Fluency in Polish and English.

Culture and Inclusion

adidas fosters an athlete’s mindset through courage, ownership, innovation, teamplay, integrity, and respect. The company is committed to diversity, equity, and inclusion and aims to create an inclusive and welcoming environment for all.