Retail Lead - Scarborough SP, 2064, Scarborough, Canada

Purpose

Act in a leadership capacity to support the sales, profitability, and operational goals for the store by guiding hourly associates in day-to-day procedures and driving store objectives.

Key Responsibilities

• Guide daily store operations and hourly associate activities to deliver excellent customer service and maximize sales.
• Provide positive reinforcement and training to develop staff and achieve performance results.
• Conduct individual and small-group training on product knowledge, store activities, job duties, and policies.
• Assist with applicant and new-hire documentation and staffing and labor-cost control.
• Support merchandise displays, ticketing, product flow, shipment processing, markdown setups, and sales-floor replenishment.
• Use the point-of-sale system and complete sales transactions involving cash, credit, and checks.
• Perform sales, customer service, merchandising, cashiering, stock-location, and store-upkeeping duties while leading by example.
• Resolve customer complaints and returned-merchandise issues while maintaining adidas service standards.
• Use selling techniques, including add-on sales and technical product information, to achieve sales goals and train other employees.
• Perform other duties as assigned by the Store Manager.

Knowledge, Skills and Abilities

• Ability to follow written, oral, or diagrammed instructions and solve problems in standardized situations.
• Proficiency with MS Word, Excel, Outlook, and point-of-sale systems.
• Good judgment, decision-making, and verbal and written communication skills.
• Ability to work varied schedules, including evenings, weekends, statutory holidays, and overtime during peak sales periods.
• Ability to frequently stand, walk, use hands, reach, and lift up to 12 kg, with occasional lifting up to 34 kg.

Qualifications

• Must have or be pursuing a high school diploma or GED.
• At least one year of retail management experience is preferred.

Culture

adidas fosters an athlete’s mindset through courage, ownership, innovation, teamplay, integrity, and respect. The company emphasizes diversity, equity, and inclusion to create belonging and connect authentically with consumers and communities.