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Crédit Agricole Assurances proposes a comprehensive range of group insurance solutions for companies and is committed to meeting the needs of its clients and distribution networks.
As Head of the Middle Office department, you will manage the customer relations team for health and provident insurance serving ETI and large corporate businesses.
Your missions
- Manage around ten senior account managers and oversee their activity.
- Monitor the implementation of contracts for ETI and large corporate clients with annual revenue exceeding €300,000.
- Monitor customer collections, including payment tracking and collection actions.
- Lead a customer relationship programme highlighting support at key stages of the customer lifecycle, including implementation, regular reviews, service offerings, digital solutions and health prevention initiatives.
- Set individual and collective objectives for the team and manage operational activity.
- Monitor and analyse activity, identify deviations and propose corrective actions.
- Optimise service continuity by ensuring organisational cover during absences and monitoring priorities.
- Ensure service quality and compliance with quality processes to maintain a high level of customer satisfaction.
- Support employees in developing their knowledge of management and service offerings.
Benefits
- Supportive management culture encouraging responsibility.
- Career opportunities throughout the Crédit Agricole Group.
- Hybrid working, with 82 flexible remote-working days per year, equivalent to 40% of annual full-time work.
- 34 days of paid leave and 12 RTT days.
- Fixed and individual variable compensation.
- Profit-sharing and employee savings with employer matching.
- Health insurance covered at 76% and additional retirement savings.
- Banking, works council and time savings account benefits.
- Sustainable mobility allowance of €600 to €700 per year.
Profile
Postgraduate degree or equivalent, with 6–10 years of experience. Training in customer relations or organisation is preferred.
- Team management experience.
- Expertise in collective health and provident insurance.
- Ability to cooperate across functions, develop people and teams, and motivate employees.
- Strong customer service orientation and communication skills.
- Ability to prioritise and manage deadlines and unexpected events.
- Stress management, organisation and activity management skills.
Crédit Agricole Assurances is the leading insurer in France and leading European bancassurance company, with 7,100 employees in 10 countries. All job offers are open to persons with disabilities.