Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Your role
As a Quality Consultant, you will play a key role in ensuring high-quality service delivery and compliance with client standards and operational procedures. You will monitor customer interactions and business processes, identify trends and improvement opportunities. Working closely with operations teams and stakeholders, you will contribute to enhancing customer experience, process efficiency, and overall service quality in a dynamic international environment.
Your tasks
- Monitor customer interactions across various channels, including phone, email, and chat.
- Evaluate compliance with client requirements, quality standards, best practices, and operational procedures.
- Complete quality assessments and maintain accurate evaluation documentation.
- Provide constructive feedback and development support.
- Identify incidents, recurring issues, trends, and process gaps through quality analysis.
- Resolve customer inquiries across digital channels, ensuring timely and effective solutions.
- Support continuous improvement initiatives and contribute to process optimization projects.
Your profile
- Minimum 2 years of experience in Customer Service, Quality, or a similar role within an international environment.
- Fluent Italian (minimum C1) and English (minimum B2), with strong written and verbal communication skills.
- Strong communication and customer service skills.
- Strong problem-solving skills and the ability to work independently and make informed decisions.
- Good technical troubleshooting skills and practical knowledge of MS Office, including Excel.
- Good organizational and time-management skills, with the ability to prioritize tasks in a fast-paced environment.
- Positive, proactive attitude with a focus on continuous improvement and delivering high-quality results.
What you'll love about working here
- Well-being culture with medical care through Medicover, private life insurance, and a sports card.
- Access to the Capgemini Helpline for therapeutic support and the “Let's talk about wellbeing” educational podcast.
- Access to over 70 training tracks with certification opportunities on the NEXT platform.
- Development through internal mobility, mentoring, professional communities, and support from a People Manager.
- Hybrid working after onboarding, with access to a modern office and a home office package including a laptop, monitor, and chair.
- Capgemini was recognized as “Top Employer Poland 2026”.
About Capgemini
Capgemini is the business transformation partner for enterprises in the age of AI. The company combines AI, technology, and human ingenuity to help organizations transform how they operate, innovate, and grow. Capgemini has over 410,000 team members in more than 50 countries and reported 2025 revenues of €22.5 billion.