PT/TSM O2O Digital Channel Application Expert

Mercedes-Benz Korea Limited, Seoul Square, Seoul

Job Type Full-time

Posted 3 weeks 3 days ago

Role Overview

Mercedes-Benz Korea is looking for an O2O Digital Channel Application Expert to support and continuously improve customer-facing digital channels. The role focuses on the stable operation, continuous improvement, and further development of mobile applications and online sales channels that connect online customer journeys with offline sales and service processes.

Key Responsibilities

Own customer-facing mobile applications, including Mercedes-Benz Circle and the Mercedes-Benz mobile application ecosystem.
Manage application backends and integrations with Mercedes-Benz digital services.
Support the Mercedes-Benz Online Store as an entry channel to the Sales Transaction System, including internal and external integrations.
Manage integrations involving APIs, Single Sign-On, Customer Identity and Access Management, and user entitlements.
Plan and coordinate mobile application releases through the Apple App Store and Google Play.
Coordinate Online Store releases and local market configurations with central product teams.
Test and accept releases, including content, stock visibility, pricing display, and customer journey functionality.
Monitor application stability, crash rates, store ratings, customer adoption, and recurring incidents.
Monitor the online sales funnel, including customer inquiries, direct checkout, deposit payments, and transaction transfers.
Manage local solution providers, including scope definition, contracts, sourcing, quality assurance, and KPI monitoring.
Work with cybersecurity and governance teams to identify and mitigate security vulnerabilities.
Coordinate first-, second-, and third-level application support.
Identify opportunities to optimize online sales, customer engagement, and Online-to-Offline processes.
Design and implement applications, automated workflows, and data-driven solutions.
Collaborate with local business teams, regional colleagues, central product teams, and external partners.
Plan, track, and report project activities and local budgets.
Maintain compliance with company policies, data protection, information security, and documentation requirements.

Business Analysis and Digital Solutions

Analyze process optimization opportunities in online sales, customer engagement, and O2O processes.
Design target processes and data flows to improve throughput time, quality, and resource efficiency.
Design and create applications and automated workflows.
Analyze and visualize data in the context of applications and workflows.
Implement and manage applications and automated workflows.
Coordinate internal stakeholders and keep tooling current as underlying platforms change.

Qualifications

Bachelor’s degree or higher in Computer Science, Information Systems, Engineering, or a related field.
Experience in IT product, project, or service management.
Experience working in international projects or cross-functional teams.
Experience in transformation or change management.
Experience with API development or system integration.
Knowledge of mobile and web technologies such as iOS, Android, ASP.NET, or React.js.
Experience with cloud platforms, preferably Microsoft Azure.
Understanding of OAuth 2.0, OpenID Connect, Single Sign-On, or Customer Identity and Access Management.
Experience managing releases through the Apple App Store or Google Play.
Knowledge of e-commerce, online sales funnels, payment integration, or event-based integration.
Good verbal and written communication skills in English.
Independent, organized, analytical, solution-oriented, and collaborative working style.

Preferred Certifications

Cloud platform certification.
ScrumMaster certification or a comparable Agile or Lean qualification.

Recruitment Process

The recruitment process consists of document screening, a personality and aptitude test, first interview, second interview, offer discussion, and final selection.