Project Lead - Client Success H/F

We are looking for a Project Lead to ensure the continuity of ongoing projects and activities as part of a maternity-leave replacement within CACEIS's Business Management & Transformation team in the Client Success division.

Responsibilities

• Lead and coordinate the deployment of strategic project actions across the group's entities.
• Contribute to the adoption of generative AI within the team, including reporting automation, drafting and analysis support, and identifying valuable use cases.
• Organize and lead coordination meetings and workshops.
• Review and translate incident-management communications and post-incident reports from English into French.
• Process and analyze client-satisfaction data, including RAG and NPS indicators.
• Build and develop dashboards using Power BI and Power Query.
• Prepare high-value presentations, dashboards and oral presentations for executive and strategic committees.
• Monitor client relationships with Relationship Managers, particularly regarding client-satisfaction tracking tools and CRM.
• Support the implementation of new activities, recommend process or system changes, and monitor trends in the field.

Profile and skills

• Postgraduate degree or equivalent, ideally specializing in finance, management, data or customer relations.
• 6–10 years of experience.
• Strong understanding of an asset servicer or financial institution.
• Regular use of generative AI tools and ability to deploy concrete use cases.
• Analytical, organized, adaptable and client-oriented approach.
• Excellent communication skills and ability to work with varied stakeholders, including senior management.
• Fluent English and French.
• Advanced Excel, PowerPoint, and ideally Power BI and Power Query skills; knowledge of CRM tools.

Benefits

• Up to 84 remote-work days per year.
• 31 days of paid leave and up to 16 RTT days per year.
• Individual and collective variable compensation, employee shareholding and other benefits.
• Sustainable mobility package or 80% reimbursement of the Navigo pass.

Fixed-term contract for 8 months, starting 1 September 2026. The position has no management responsibilities.