Purpose
Assist customers in determining which products and services best fit their needs and interest them in the merchandise. Promote the sale of merchandise by meeting or exceeding productivity standards. Maintain awareness of product requirements and information, promotions, and advertising. Maintain inventory, provide customer service, and ensure accurate and complete sales transactions.
Key Responsibilities
- Assist customers in selecting adidas merchandise while providing information about products, materials, technology, and functionality.
- Uphold adidas customer service standards by listening to customers’ wants and needs and providing product information.
- Drive and close sales using adidas selling techniques and the in-store AOS system where available.
- Complete customer sales transactions, including cash, credit, and debit payments.
- Maintain store appearance, process and replenish merchandise, and assist with customer service inquiries.
- Maintain proficient knowledge of adidas products and programs, including technology, product information, requirements, promotions, and advertising.
- Support and create a team environment by respecting coworkers and adhering to adidas brand values and Sales Associate competencies.
- Assist with telephone duties and follow company policies and procedures relating to inventory control.
- Perform other duties as required by store management.
Knowledge, Skills and Abilities
- Possess and consistently demonstrate competencies relative to the position.
- Read and comprehend simple instructions, correspondence, and memos, and write simple correspondence.
- Present information effectively in one-on-one and small-group situations.
- Perform basic mathematical calculations using whole numbers, fractions, and decimals.
- Apply common-sense understanding to carry out written, oral, or diagrammed instructions.
- Use a point-of-sale system and demonstrate a basic understanding of cash register functions and cash procedures.
- Exercise good judgment and decision-making skills.
- Demonstrate excellent verbal and written communication and customer service skills.
- Work a varied schedule including weekends, evenings, statutory holidays, and overtime during peak sales periods.
- Be proficient in English and French, both verbally and in writing.
Physical Requirements
The employee is regularly required to stand and talk or hear and frequently required to walk, use hands, reach, climb or balance, stoop, kneel, crouch, or crawl. The employee must frequently lift or move up to 12 kg and occasionally lift or move up to 34 kg.
Qualifications
- High school diploma or GED completed or in progress.
- Three to six months of retail experience preferred.
Culture
adidas fosters an athlete’s mindset through courage, ownership, innovation, teamplay, integrity, and respect. The company emphasizes diversity, equity, and inclusion to create a culture of belonging and connect authentically with consumers and communities.