P2P Admin Consultant

The P2P Admin Consultant forms part of the Finance and Administration Team and provides ongoing support for the Procurement system, including Accounts Payable and Coupa system support. The role provides efficient helpdesk service to employees and suppliers.

Key Responsibilities

• Deliver effective execution of the Coupa platform to support business operational needs.
• Record and implement approved improvements to optimize Source to Pay functionality.
• Develop and promote the Source to Pay Help Desk function within and outside the organization.
• Collaborate with Accounts Payable, ITC, and Master Data teams on Coupa access.
• Offer first-line support to the business and suppliers, manage escalations, and ensure timely resolution.
• Support Sales teams with vendor onboarding and assist external stakeholders.
• Deliver just-in-time order releases.
• Train internal business users and external customers on tools and applications.
• Provide Coupa application support, including ServiceNow requests, SLA compliance, call management, and quality assurance.
• Attend to inbound and outbound calls for technical or account queries.

Key Competencies

• Professional communication, behaviour, credibility, and exceptional customer service.
• Effective collaboration and relationship building with internal and external stakeholders.
• Ownership of performance goals and contribution to team success.
• Participation in culture-shaping initiatives, individual development plans, and employee performance management.

Education and Experience

• Matric Certificate.
• A diploma in Supply Chain Management, Business Administration, or Customer Service is advantageous.
• 1–3 years of relevant experience within an FMCG company.
• Strong experience managing escalated Coupa account and system queries.
• Experience in supplier management and query resolution.
• Excellent verbal and written communication, problem-solving, administration, and telephone etiquette.
• Experience in an inbound and outbound call environment.

Applicants must be fully eligible to live and work in South Africa. HEINEKEN Beverages is an equal opportunities employer committed to inclusion and diversity.