Operations Team Leader (Fixed-term contract, 12 months) adidas Carnaby Store, London

Purpose & impact on organization

Contributes to meeting or exceeding store sales and KPI targets by undertaking and controlling Store Operations Manual administration duties and managing all operational processes within the store to provide effective and efficient back-office operations.

Key responsibilities

• Uses knowledge of profit and loss statements and store KPIs to make decisions based on sound financial judgment.
• Monitors back-office and front-of-house processes to drive improvement and provide streamlined service.
• Leads by example and provides visible, effective management for the team.
• Uses the Store Operations Manual and other enablers to promote operational excellence.
• Achieves a score above 95% for Store Operations Manual and risk assessment audits and meets store shrink targets.
• Manages store visitors professionally and coordinates external security resources, including CCTV and local police radio.
• Coaches managers on operational challenges and works to minimize cash, stock, and overall cost shrink.
• Maintains a safe shopping and working environment and ensures compliance with store policies and procedures.
• Maintains stockroom standards and ensures direct reports remain compliant.
• Trains selected store team members on Store Operations Manual processes and behaviours.
• Collaborates respectfully with team members and supports company goals.
• Leads the team by demonstrating good practice in areas of responsibility.

Key relationships

Profit Protection, Store Management, Customers, and Peers.

Knowledge, capabilities and experience

• Provides advanced service to internal customers and adapts communication techniques to different needs.
• Handles difficult internal customer situations professionally.
• Uses retail and commercial expertise to drive store compliance.
• Supports teammates through training and coaching.
• Maintains Store Operations Manual standards with thoroughness and attention to detail.

Minimum qualifications

• At least 12 months of experience working in a retail operations environment.
• Basic numeracy and literacy and advanced verbal communication skills.

Culture

adidas promotes an athlete’s mindset through courage, ownership, innovation, teamplay, integrity, and respect. The company emphasizes diversity, equity, and inclusion to foster belonging and connect authentically with consumers and communities.