Operational Governance Specialist

About Us

At Mercedes-Benz Cars, we’re passionate about what we do. Whether we’re exploring ways to make motoring more sustainable, or pushing the boundaries of technology, innovation underpins everything we do.

We’re ambitious, future-focused and committed to shaping the future of electric mobility with digital solutions that deliver best-in-class customer experiences.

Our culture is built on inclusivity, respect and equal opportunities. We recognise that our diverse backgrounds, beliefs and experiences shape who we are, what we do and how we do it.

How you’ll play your part

We're looking for someone who is proactive and customer-focused, with experience operating within a regulated financial environment in the automotive industry. You'll combine industry knowledge with a passion for delivering great customer outcomes, confidently navigating a fast-paced and evolving landscape while maintaining the highest standards of professionalism and compliance.

In this role you’ll support the Operational Governance Lead in the delivery of Quality Assurance (QA) and 1st Line of Defence (1LOD) outcome testing, including the implementation of remedial actions where required.

What you’ll do

• Support delivery of 1LOD testing across regulated finance and lead generation activities.
• Identify, escalate and support the resolution of compliance and control issues.
• Conduct monthly quality assurance reviews, driving continuous improvement.
• Create and deliver training that strengthens regulatory knowledge and best practice.
• Act as the trusted first point of contact for regulatory guidance and support.
• Support the Operational Governance Lead, providing insights, data and meeting representation when needed.
• Conduct reporting on lead generation data to ensure process adherence and support performance reporting.

What makes this role exciting

You'll play a key role in shaping a strong governance and compliance culture, working across regulated activities to drive quality, influence best practice and ensure great customer outcomes in a dynamic and evolving environment.

What you’ll bring

• Strong numerical and communication skills.
• Experience working within a regulated financial environment in the automotive industry.
• An understanding of the regulatory landscape, including Consumer Duty requirements.
• A customer-first mindset with a passion for delivering exceptional outcomes.
• Confident presenter, able to communicate complex information with impact and influence.
• Strong financial acumen, backed by excellent analytical and problem-solving skills.
• Highly organised and able to manage competing priorities while meeting tight deadlines.

At Mercedes-Benz, we operate with integrity and therefore you are required to maintain ethical standards in accordance with our policies and adhere to the Company's Compliance Guidelines and Policies including Anti-Bribery and all relevant competition law.

What’s in it for you

As well as the opportunity to work in a dynamic environment, with a great team and culture, we’ll offer you a competitive salary and discretionary bonus structure. You’ll also have access to colleague car schemes, a pension scheme and a flexible benefit pot. A hybrid working approach is available, balancing remote and office working.

Benefits include colleague wellbeing resources, an Employee Assistance Programme, Mental Health First Aiders, flexible opportunities to support work-life balance, and development opportunities.

Who we are

Through the doors of Mercedes-Benz Cars, you’ll find a passionate team working to drive creative solutions, setting the standard for quality, innovation, and customer experience in everything we do. We celebrate a culture of appreciation and respect, where everyone is valued for who they are.

What’s next?

Once you click apply, you’ll be taken through to the Mercedes-Benz Group careers portal. Reasonable adjustments are available, and flexible working options can be discussed. Due to UK legislation, applications can only be accepted from those with the right to work in the UK.

Managing your data

Mercedes-Benz processes application data in accordance with legal requirements and the UK General Data Protection Regulation. Contact careers@mercedes-benz.com for further information. For data protection enquiries, contact data.protection@mercedes-benz.com.

Contact: Mercedes-Benz UK Limited, Delaware Drive, MK15 8BA Milton Keynes. Email: Careers@Mercedes-Benz.com