NOC Monitoring Engineer-Infrastructure Management

Company Description

Sopra Steria is a major technology player in Europe with 51,000 employees in nearly 30 countries. The Group provides consulting, digital services and solutions to help clients drive digital transformation.

Job Description

Experience in Service Desk Management and Voice Support with strong communication skills. Monitor events or alerts on monitoring tools, perform initial investigation, and raise issues with the Support team.

Requirements

• Excellent customer service skills with a high level of focus on quality.
• Serve as the first point of contact for end-users seeking technical assistance via phone, email, or in person.
• Monitor IT infrastructure and applications using tools such as CTLM, Centreon, Zabbix, and ITSM platforms including ServiceNow and SMAX.
• Handle incidents, alerts, and requests through ticketing tools, providing first-line fixes or escalating to L2/L3 as needed.
• Log and document incidents, generate reports, and track recurring issues to identify trends and potential problems.
• Maintain ITIL-compliant procedures and update service documents, SOPs, and knowledge-base articles.
• Develop dashboards for uptime, availability, and utilization metrics for infrastructure and applications.
• Collaborate with the monitoring team, manage shifts, and provide training and documentation support.
• Maintain and update service documents and SOPs.
• Identify potential problems and trends in repetitive incidents.
• Preferred experience in cloud environments such as OCI and Azure, along with certifications relevant to IT operations and monitoring.

Mandatory Skills

• Good knowledge of service desk operations with strong written and oral communication skills.
• Experience with monitoring tools such as Zabbix, SolarWinds, Centreon, CTLM, and Nagios.
• Expertise in Excel reporting, PowerPoint, and SOP documentation.
• Ability to handle incidents, escalate issues, and ensure end-to-end resolution.

Qualifications

Graduation. Total experience expected: 1–2 years.

Additional Information

Willingness to work from the office premises and in a flexible 24/7 environment. Sopra Steria is committed to an inclusive and respectful workplace. All positions are open to people with disabilities.