.NET Application Support Engineer

About Atos Group

Atos Group is a global leader in digital transformation with approximately 56,000 employees and annual revenue of approximately €7.2 billion, operating in 54 countries under the Atos and Eviden brands.

Responsibilities and technical skills

• Participate in a rota to monitor the ServiceNow system for new calls Monday to Friday, 08:00–18:00.
• Provide third-line application support, resolving incidents assigned through the Service Desk in accordance with SLA targets.
• Resolve functionality, data, integration, and performance issues affecting applications.
• Respond to information requests and guide users on application activities.
• Develop and implement fixes for identified application faults.
• Conduct operational maintenance to ensure system performance and reliability.
• Act as a subject matter expert supporting new initiatives and enhancements.
• Facilitate the handover of new or changed functionality from Development and perform software implementations and upgrades at client sites.

Required skills

• Proficiency in C# and ASP.NET.
• Experience with .NET Core.
• Familiarity with Entity Framework and SQL Server, including SQL scripting and SQL tools such as SQL Profiler.
• Knowledge of PowerShell and Windows Server.
• Willingness to participate in an on-call rota for after-hours support.
• Excellent written, verbal, and presentation communication skills.
• Eligibility for BPSS clearance, requiring continuous residence and work in the UK for the past three years.

Benefits

• Pension contributions matched up to 10%.
• Private medical cover.
• Income protection.
• Life assurance.
• 25 days of paid leave plus national holidays.
• Flexible benefits programme.