Michelin Business Process Execution (MARS project) - Join our Talent Pool!

Inspire Motion for Life with Michelin! A pioneer of engineered materials, Michelin is building the world’s leading manufacturer of life-changing composites and experiences.

Step into your next career milestone by joining the Michelin Business Process Execution (MARS project) Talent Pool in Ho Chi Minh City. Connect with future opportunities, accelerate your professional growth, and become part of a world-class organization dedicated to driving innovation and building a more sustainable future.

Why Michelin?

• Career Progression: Start your career adventure and build the skills and experience to develop in new directions.
• Wellbeing and Inclusion: Experience a supportive, inclusive culture that creates space for collaboration and new ideas.
• Become a Player in a Dynamic Global Brand: Contribute to projects that transform everyday moments and support Michelin’s journey to innovate.

Our Team

Michelin’s Distribution teams enable the dealer network through efficient, standardized, and digitally enabled processes while expanding Michelin Car Service across the country, supporting business growth, serving customers better, and shaping a more sustainable future.

In Business Process roles, you will be encouraged to think end-to-end, challenge the status quo, and leverage operational excellence and insights to drive meaningful improvements. If you are passionate about executing and improving processes, enabling digital adoption, solving operational challenges, and contributing to something bigger than yourself, we would love to connect with you.

Mission

Focus on planning, developing, executing, and deploying the Michelin Car Service ERP project (MARS) to achieve sponsor objectives for quality, deadlines, and costs by applying the Group project approach. Maximize the effectiveness and impact of Michelin Car Service sales and marketing activities through CRM tools.

Key Responsibilities

• Translate the rollout roadmap into detailed local deployment plans, schedule releases, and prepare go-live packs and user guides.
• Manage day-to-day deployments using project tools, track milestones, maintain status and risk logs, and escalate blockers.
• Design and deliver local change, training, and communication plans, including on-site coaching and workshops.
• Support user acceptance testing, validate configurations, perform basic data checks, and coordinate fixes with IT and data teams.
• Act as the on-ground contact during stabilization and help integrate MARS into franchisee business plans and workflows.
• Define local KPIs, produce dashboards and highlight reports, and track commercial impacts such as traffic, conversion, and revenue uplift.
• Document playbooks, capture lessons learned, and share best practices across territories.
• Coordinate with Sales, Marketing, IT, Finance, Legal, and regional coordinators to secure resources and align deployments.

Key Deliverables

• Validated territory deployment plan and schedule.
• Completed deployments from pilot through rollout and stabilization.
• Adoption and performance dashboards, training completion reports, and user satisfaction reports.
• Post-implementation review and ROI summary for each deployment.

Who Are We Looking For?

Required Qualifications and Skills

• Bachelor’s degree in Business, Economics, Foreign Trade, or a related field.
• 3–5 years of experience in project implementation, change management, retail or franchise operations, or CRM/ERP deployment. Automotive or aftermarket experience is preferred.
• Project management capabilities and proficiency with Jira, Asana, MS Project, or similar tools.
• Experience delivering training programs and driving user adoption.
• Strong stakeholder management and cross-functional coordination skills.
• Solid analytical skills, including the ability to interpret dashboards and translate data into actionable insights.
• Business English proficiency, both written and spoken.
• Highly organized, process-oriented, detail-focused, logical, and solution-oriented.
• Willingness to travel and work on-site, including outside standard hours or on weekends when required.

Preferred Qualifications

• Experience with Salesforce or similar CRM platforms.
• Understanding of dealer operations and retail automotive standard operating procedures.
• PMP, PRINCE2, Prosci, or similar certifications.

Behavioral Competencies

• Customer-centric mindset with a pragmatic approach to problem-solving.
• Proactive, resilient, and effective in ambiguous environments.
• Strong collaboration and influencing skills.
• Organized, detail-oriented, and focused on measurable outcomes.

Package

• NRP: M
• Monthly gross base salary for 13 months.
• Group and team annual performance bonus.
• Benefits aligned with Group policy, including meal, phone, health care, and travel allowances.

Application Process

Apply via the Michelin Careers Website. As this is a talent pool, Michelin will reach out if a suitable match is found.