As a Business Analyst in the Mercedes-Benz Vans digital sales ecosystem, you will work at the intersection of business processes, market requirements, and our global Point of Sales solution. In close collaboration with international markets, retail partners, and cross-functional product teams, you will ensure that the POS system effectively supports sales operations and reflects the diverse needs of the global network.
In this role, you will own the understanding of market processes, gather and structure requirements, analyze incidents, and translate business needs into clear functional specifications. You will guide markets through system changes, support adoption of new functionalities, and act as their primary analytical partner.
You will collaborate with development, operations, and rollout teams to validate concepts, assess solution impacts, and ensure high-quality system deliveries. Through data-driven analysis and structured communication, you will help shape enhancements, support release planning, and provide recommendations that improve user experience and system performance across markets.
This role offers the opportunity to work in an international, dynamic environment with modern technologies, including AI-driven enhancements to improve workflows and system efficiency.
Tasks
- Act as the primary analytical partner for international markets using the Point of Sales system.
- Gather, structure, and evaluate market requirements, ensuring alignment with global sales processes.
- Analyze incidents, defects, and market feedback to determine root causes and recommend solutions.
- Collaborate with development, operations, and service providers to clarify requirements and validate solutions.
- Support markets in planning software changes and releases, including readiness and scope reviews.
- Review and test system implementations, new features, and bug fixes from an end-to-end process perspective.
- Facilitate workshops, discussions, and requirement clarification sessions.
- Contribute analytical insights to POS system improvements, process optimization, and user-experience enhancements.
Qualifications
- Solid understanding of business and sales processes within a global, multi-level organization; automotive industry experience is highly desirable.
- Strong analytical mindset and ability to translate business needs into functional requirements.
- Understanding of Microsoft Windows environments, networks, and relational databases; ability to interpret XML and JSON is an asset.
- Working knowledge of REST APIs, including GET, POST, and PUT, and data formats such as CSV is an asset.
- Excellent communication skills with technical and non-technical stakeholders.
- High customer orientation, proactive mindset, and ability to work independently and collaboratively.
- Fluent English; German language skills are an asset.
Benefits
- Lifelong learning
- Hybrid work possible
- Employee discounts possible
- Flextime possible
- Company retirement
- Events for employees
- Canteen and café
- Parking
- Good public transport
- Barrier-free workplace
Contact
Mercedes-Benz Group Services Poland Sp. z o.o.
Aleja Pokoju 183
31-564 Krakau
Marta Liczbik: marta.liczbik@mercedes-benz.com