Manager Retail Operations FO, South

Purpose & overall relevance for the organisation

Drive district profitability by meeting or exceeding sales and profit targets; coach Store Managers to drive commercial success and excel in customer service; and ensure proper execution of established policies, procedures, initiatives, and directives.

Key responsibilities

• Planning: Plan store objectives with the Director or Senior Manager Retail Operations FO and plan action plans to reach targeted KPIs.
• Management: Take full ownership of the district and its commercial success; prioritize structured store visits; deliver retail KPIs; ensure proper in-store brand execution; analyze sell-through figures; develop action plans with Store Managers; and ensure compliance with established policies and procedures.
• Financial: Manage and deliver retail financial KPIs.
• Systems and processes: Manage retail KPI and tracking/reporting systems and ensure operational system efficiency and training.
• People management: Create a high-performance culture, set clear expectations, analyze performance, provide feedback, manage poor performance, ensure HR policy compliance, recommend staffing changes, and coordinate recruitment, retention, development, and HR projects.
• Training and development: Identify training needs, coach Store Managers to improve sales, productivity, and profitability, own district succession planning, and ensure training quality and efficiency.

KPIs

• Store business KPIs
• Image and consumer satisfaction KPIs
• Staff turnover and satisfaction KPIs

Adidas culture

Adidas fosters an athlete’s mindset through courage, ownership, innovation, teamplay, integrity, and respect. The company emphasizes diversity, equity, and inclusion as part of its culture and talent processes.