Company Description
A positive future for all – that’s what we at Sopra Steria work towards. With over 51,000 colleagues in nearly 30 countries, we are Europe’s leading digital solutions provider. We believe it’s not only technology that powers transformation. It’s people who are at the core of change.
Job Description
An IT Support Engineer in a day-shift system provides technical assistance and troubleshooting for hardware, software, and network issues both remotely and on-site. They diagnose problems, implement solutions, and maintain systems to ensure smooth IT operations. Responsibilities include managing user accounts and providing end-user support to minimize downtime and enhance productivity.
Qualifications
We’re seeking passionate colleagues who are eager to push the boundaries in digital transformation and technology consulting. You’ll have knowledge and experience of the following:
- Training in IT support, such as an associate degree, Syntra or VDAB training, or proven experience in a similar role.
- First experience providing first-line IT support, or recently completed IT training or education.
- Basic knowledge of hardware components, including desktops, laptops, printers and peripherals.
- Familiarity with Windows and macOS operating systems.
- Understanding of Microsoft Office, O365, email clients, Intune and common software troubleshooting.
- Basic understanding of networking concepts, including IP addressing, routers, switches, Wi-Fi and LAN.
- Ability to communicate technical issues to non-technical users clearly and in a friendly manner.
- Basic experience with service desk and remote tools such as ServiceNow and Jira.
- CompTIA A+, Microsoft Certified: Fundamentals or CCNA certifications are optional but beneficial.
- Availability for day shifts, night shifts and weekends.
- English, Dutch and French are required.
What to Expect from Working at Sopra Steria
You’ll access cutting-edge software, work on varied national and international projects, and join the Business Line DPS (Digital Platform Services). DPS focuses on core IT and helps customers maintain and optimize their business platforms.
Benefits
- Company car or mobility budget
- Laptop, phone and phone subscription
- Competitive salary and indefinite contract
- Insurance coverage, meal vouchers, eco-cheques and more
- Continuous learning through the Sopra Steria Academy and more than 250 digital training sessions
- Flexible working arrangements with local and international opportunities
Sopra Steria is an equal opportunity employer and fosters an inclusive and respectful work environment.