Sopra Steria is looking for a Head of Managed Services to lead and further develop a key service line within Digital Platform Services in Belgium.
You will take end-to-end responsibility for operational stability, financial performance, service delivery, human resources for approximately 50 FTE, compliance, capability development, and the continued evolution of the Managed Services offering.
Responsibilities
- Own the service line and its performance, priorities, and evolution.
- Translate strategic objectives into tactical roadmaps, initiatives, priorities, and actions.
- Drive implementation across teams, remove obstacles, and ensure measurable outcomes.
- Own the budget, forecast, gross margin, and corrective actions.
- Lead people managers, service delivery managers, and technical professionals.
- Ensure operational stability and act as a senior escalation point.
- Drive capacity, competence, recruitment, certification, and succession planning.
- Support strategic bids and own Managed Services commitments, transition estimates, and run pricing.
- Drive standardization, automation, industrialization, and continuous improvement.
- Strengthen nearshore and offshore collaboration and develop hybrid delivery models.
- Own governance, risk management, compliance, and audit readiness.
- Ensure controls support ISO 27001, NIS2, DORA, and emerging frameworks such as CADA.
- Track performance through KPIs and a balanced scorecard.
- Contribute to digital sovereignty, sovereign cloud, AI operations, and AI-enabled service management capabilities.
Qualifications
- Significant leadership experience in Managed Services, IT outsourcing, cloud, infrastructure, workplace, application operations, or a similar IT services environment.
- Strong people leadership, ownership, and stakeholder management skills.
- Solid financial and commercial acumen.
- Ability to translate strategy into execution and drive outcomes across teams.
- Strong understanding of IT governance, cybersecurity, risk, and regulatory compliance.
- Professional fluency in Dutch, French, and English.
- A higher education degree in IT, engineering, business, or a related field is preferred.
- Experience with an IT integrator or Managed Service Provider and nearshore or offshore delivery models is advantageous.
What Sopra Steria offers
- Company car or mobility budget.
- Laptop, phone, and phone subscription.
- Competitive salary and indefinite contract.
- Insurance coverage, meal vouchers, eco-cheques, and other benefits.
- Flexible working arrangements.
- Continuous learning through the Sopra Steria Academy.