Type de contrat : Permanent Contract
Location: Montréal, Canada
Sector: IT, Digital and Data
Job reference: 2026-114829
Job description
CACEIS is the asset servicing banking group of Crédit Agricole and Santander, dedicated to asset managers, insurance companies, pension funds, banks, private equity and real estate funds, brokers and corporate clients. As part of its growth, CACEIS is looking for an IT production support analyst to support its follow-the-sun operations in Canada across business areas including fund services and administration, custody and cash clearing.
The IT production analyst will work alongside business support areas and IT lines headquartered in Paris and Luxembourg. The role also interacts with the quality-of-service team, infrastructure and service providers, and data-feeding vendors.
Main responsibilities
- Support business operations teams with functional issues by improving or performing system configurations, with support from providers, vendors or IT teams.
- Provide quality support for technical incidents, including minor and major infrastructure incidents and related providers, in accordance with group processes and procedures.
- Monitor, analyze and report root causes of system or production disruptions, including recommendations to prevent recurrence.
- Monitor and functionally test applications used in the business area.
- Keep business users, IT teams and operational risk teams informed through the major incident process.
- Participate in change management and release planning to identify potential production disruptions.
- Coordinate testing and sanity checks during weekend changes and releases, as well as daily IT operational checks.
- Enrich procedures and documentation concerning production issues and resolved cases.
Requirements
- Bachelor's degree or equivalent; a bachelor's or master's degree in information technology, engineering, finance or banking is preferred.
- ITIL certification is a plus.
- Junior: 0–2 years of experience in IT service management or a similar role.
- Experienced: 2–6 years of experience in IT service management with the ability to acquire functional or technical understanding quickly.
- Senior: more than 6 years of experience in IT service management, infrastructure or as an IT business analyst.
- Minimum experience level: 3–5 years.
- Experience in finance, banking or insurance is preferred.
Skills
- Excellent interpersonal skills and ability to collaborate across teams and with multiple providers.
- Strong problem-solving, analytical and time-management skills, with resilience under pressure.
- Strong written and oral communication skills.
- Strong IT background in application development or infrastructure.
- Understanding or experience with data feeding, including MQ and FTP.
- Understanding or experience with SQL, preferably Oracle, including standard queries such as SELECT or UPDATE.
- Understanding or experience with IT incident and problem-management procedures.
- Strong knowledge of IT ticketing systems such as Remedy, ServiceNow and Jira.
- English language skills.
Work setting: Hybrid
Starting date: 15/09/2026
Management position: No
CACEIS offers asset servicing services across Europe, North and South America and Asia. The group is committed to diversity and inclusion, and all job offers are open to persons with disabilities.