CMI Application Support

Job description

Main responsibilities

• Define and implement application monitoring in coordination with the build team.
• Supervise and monitor daily and monthly chains and handle user requests by working closely with project, infrastructure, and production teams.
• Support overnight batches during Singapore morning and early afternoon hours to ensure problems are swiftly analyzed and resolved.
• Process daily, weekly, and monthly reporting on data quality of risk chains.

Incidents and requests management

• Provide level 1 and level 2 application support to business users, including traders, risk managers, market risk monitoring operators, back-office and middle-office analysts, and market data administrators.
• Analyze and manage incidents, problems, and requests.

Problem management and continuous improvement

• Prepare and maintain a knowledge base for each application within the team’s scope in coordination with the build and operations teams.
• Collaborate with the build team to assess problem priorities and follow up on resolutions, contributing to long-term solutions.
• Provide non-functional requirements to implement monitoring as code where available.

The support analyst should have a proactive mindset regarding security, incident prevention, productivity, and continuous improvement of service quality.

Requirements

• 3+ years of experience in support activities.
• ITIL certification or willingness to study for it.
• Exposure to capital-markets applications such as Summit, Kondor+, or Murex is an advantage.
• Knowledge of capital-markets front-office and back-office environments is an advantage.
• Strong knowledge of XML, SQL, PL/SQL, MQ Series, CFT, and Control-M.
• Knowledge of monitoring solutions such as ITRS Geneos.
• Good knowledge of Microsoft Office.
• Excellent communication, interpersonal, analytical, and troubleshooting skills.
• Ability to work under pressure, remain autonomous, and collaborate effectively as a team player.
• Strong perseverance, diligence, time-management skills, and ambition.

Education: Bachelor’s or Master’s degree in Computer Science, Information Technology, Programming and Systems Analysis, Science, or a related discipline.

Experience level: 3–5 years.

About Crédit Agricole Corporate and Investment Bank

Crédit Agricole CIB is the corporate and investment bank of the Crédit Agricole group. It supports major companies and financial institutions with development and project financing. The bank operates in a multicultural environment across more than 30 international locations and emphasizes collaboration, innovation, diversity, inclusion, and responsible finance.