Intern, IT Enterprise Cloud Infrastructure Support and ITIL

We are seeking a motivated and enthusiastic intern to join the Enterprise IT Operations team at Mercedes-Benz Services Malaysia Sdn Bhd. This internship provides hands-on exposure to cloud infrastructure operations, IT service management (ITIL), enterprise applications support, and operational governance within a hybrid cloud environment using Microsoft Azure and on-premises infrastructure.

Key Responsibilities

• Assist in monitoring and supporting enterprise cloud infrastructure and applications in a hybrid Azure and on-premises environment.
• Support the administration and monitoring of Microsoft Azure services, including virtual machines, storage, networking, and identity management.
• Assist with troubleshooting infrastructure and application issues under senior team guidance.
• Support system health checks, performance monitoring, and operational reporting.
• Assist with Incident, Problem, Change, and Service Request Management processes using tools such as ServiceNow.
• Track support tickets to help ensure timely resolution and SLA compliance.
• Support root cause analysis, service improvement initiatives, and operational governance.
• Use monitoring tools such as Azure Monitor, Datadog, or similar observability platforms to review alerts, logs, and dashboards.
• Maintain standard operating procedures, knowledge articles, Confluence documentation, and governance reports.
• Support system deployments, application releases, production cutovers, testing, validation, and post-implementation monitoring.
• Assist with process improvement, automation, data collection, reporting, and analysis of operational metrics.

Requirements

• Currently pursuing a Diploma or Bachelor's Degree in Computer Science, Information Technology, Information Systems, Software Engineering, or a related field.
• Basic understanding of cloud computing concepts and IT infrastructure.
• Interest in IT operations, cloud technologies, and service management.
• Good analytical, problem-solving, communication, and documentation skills.
• Ability to work independently and collaboratively.
• Proficiency in Microsoft Office applications.

Preferred Skills

• Basic knowledge of Microsoft Azure services.
• Exposure to ITIL concepts or IT service management processes.
• Familiarity with ServiceNow, Jira, Confluence, or similar platforms.
• Basic scripting or automation knowledge in PowerShell, Python, or similar tools.

Benefits

• Mobile phone for employees
• Possible health benefits
• Discounts for employees
• Possible employee events
• Good public transport access