Intern, Customer Relations

Description

We are looking for a proactive and analytical CRM Intern to support the Customer Relationship Management team in managing customer data, monitoring customer feedback, and supporting CRM-related initiatives. This internship offers hands-on exposure to customer analytics, customer experience improvement, and CRM system processes within a professional corporate environment.

Key Responsibilities

• Assist in maintaining and updating customer data within CRM systems
• Support analysis of customer feedback, complaints, and call/contact data
• Prepare basic reports, dashboards, and presentation materials for CRM performance tracking
• Assist in monitoring customer satisfaction indicators and service KPIs
• Support coordination of CRM projects, campaigns, or improvement initiatives
• Help ensure data accuracy, proper documentation, and compliance with internal processes
• Perform ad-hoc tasks to support CRM operations and management reporting

Requirements

• Currently pursuing a Diploma or Bachelor's degree in Business Administration, Marketing, Data Analytics, Customer Experience, or related fields
• Basic proficiency in Microsoft Excel and PowerPoint
• Strong analytical, organizational, and communication skills
• Comfortable working with data and numbers
• Willingness to learn CRM systems and customer-centric processes
• Able to work independently and collaboratively within a team

Preferred Attributes

• Interest in customer experience, customer analytics, or service improvement
• Detail-oriented with a structured and systematic approach
• Positive attitude with a strong sense of ownership and responsibility

Benefits

• Events for Employees
• Discounts for Employees
• Possible Health Benefits
• Mobile Phone for Employees

Contact

Mercedes-Benz Malaysia Sdn. Bhd.
16A Jalan BK 1/134
7180 Puchong

Contact: Xin Yi Leong, xin_yi.leong@mercedes-benz.com