Immigration Program Specialist

Role Summary

The People Specialist & GFT – Immigration provides advanced subject matter expertise and strategic operational leadership for U.S. immigration programs across Mercedes-Benz U.S. entities. The role supports the centralized People Solutions Center operating model and serves as the primary operational liaison among employees, candidates, People Consultants, Recruiting, managers, Legal, Finance, entity stakeholders, and the immigration services provider.

This senior individual contributor manages complex cases and escalations, oversees provider performance, monitors compliance and program costs, and leads continuous improvement.

Key Responsibilities

Program Leadership & Advisory – 30%

• Serve as the U.S. immigration subject matter expert and central process contact across supported Mercedes-Benz U.S. entities.
• Provide consultative guidance on immigration processes, policy interpretation, timing, cost, and risk considerations.
• Coordinate complex or exception matters with the immigration provider and prepare recommendations for decision-makers.
• Support implementation and continuous improvement of the harmonized immigration operating model.

Case Management & Operational Governance – 30%

• Coordinate centralized intake, approvals, provider initiation, status tracking, deadlines, document expirations, and stakeholder communications.
• Oversee operational support for employment-based visas, extensions, amendments, consular matters, and employment-based permanent residency cases.
• Manage urgent matters and escalations while maintaining accurate and confidential case documentation.
• Act as the primary liaison among employees, candidates, immigration counsel, People Consultants, Recruiting, managers, and entity stakeholders.

Compliance, Risk & Vendor Oversight – 25%

• Monitor alignment with immigration requirements, internal governance standards, privacy expectations, and approval processes.
• Stay current on regulatory and industry developments and coordinate guidance with Legal and immigration counsel.
• Oversee immigration-provider service quality, responsiveness, capacity, escalations, and performance.
• Identify operational risks and recurring issues and drive corrective actions.

Financial, Reporting & Process Improvement – 15%

• Track and analyze case volumes, status, aging, deadlines, service performance, program costs, and operational risks.
• Review provider reporting and invoices for accuracy, entity and cost-center allocation, and alignment with case activity.
• Track KPI, cost, trend, and risk reporting for leadership and operational reviews.
• Identify opportunities to improve efficiency, consistency, cost transparency, controls, and employee experience.

Qualifications

• Bachelor’s degree in business, Human Resources, Management, or a related field required; master’s degree preferred.
• Minimum of 8 years of overall work experience, including 5 or more years in People Consulting, Shared Services, Mobility, Immigration, or a related functional area.
• Experience supporting U.S. immigration cases and working with immigration counsel or service providers.
• Ability to analyze and interpret operational data, financial information, costs, and trends.
• Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint.
• Strong written and verbal communication skills, including communication with senior management.
• High degree of independent judgment, attention to detail, discretion, accountability, and follow-through.
• Ability to manage multiple complex and time-sensitive matters across entities and stakeholders.
• Applicants must be legally authorized to work in the United States at the time of application.
• Experience in a multi-entity, shared services, or centralized operating environment is preferred.
• Experience with ServiceNow, Workday, immigration-provider systems, KPI reporting, and invoice review is preferred.
• Experience leading process improvements, provider governance, or cross-functional initiatives without direct authority is preferred.

About Mercedes-Benz North America Corporation

Mercedes-Benz North America Corporation is a U.S. subsidiary of Mercedes-Benz Group AG and provides services to Mercedes-Benz Group subsidiaries in North America in areas including Treasury, Tax, Accounting, Corporate Communications, Government Relations, Legal, and Human Resources.

Benefits

• Competitive salary and annual performance-based bonus.
• Vacation time and fifteen additional corporate holidays.
• Mercedes-Benz Employee Lease Program.
• Medical, dental, and vision insurance, employer-paid disability coverage, and on-site exercise facilities.
• Paid family leave and adoption expense reimbursement of up to $6,000 per child.
• Tuition assistance of up to $6,000 for undergraduate and $8,000 for graduate coursework.
• 401(k) with match, performance-based bonuses, and additional employee benefits.

Contact

Mercedes-Benz North America Corporation
One Mercedes-Benz Drive
30328 Atlanta
NAFTA SSC E-Mail: nafta_ssc_recruiting@mercedes-benz.com