Helping policyholders when they experience unexpected events in their daily lives is the role of our claims handlers across 15 claims management units in France. Our growing claims management unit is looking for a claims handler, either a beginner or an experienced professional, to strengthen its teams.
This customer-focused role requires strong interpersonal skills, confidence on the telephone and a desire to help others. Training will be provided on our Relationship Excellence model and, depending on the unit's needs, on various insurance products, including motor, home and personal accident policies for individuals, as well as policies for professionals, artisans, retailers and liberal professions.
Missions
- Take calls from policyholders and help them manage their claims, including motor and home claims.
- Check coverage, determine liability and arrange expert assessments where necessary.
- Negotiate the value of damage directly with policyholders and propose services suited to repairing their claim.
- Manage policyholders' files from opening through closure, in accordance with technical rules and with the support of the team and technical managers.
Our management model promotes trust and initiative-taking.
Career development
After two years, claims handlers with strong potential for advancement and mobility throughout France may join Filière Courte, an accelerated development programme leading to management or technical management positions. Further opportunities are also available at a more traditional pace.
Benefits and compensation
- 82 days of remote work per year, representing 40% of annual full-time working time.
- 32 days of paid leave plus approximately 13 RTT days.
- Gross fixed salary of €27,000 to €31,000, plus collective variable compensation, quality bonus, seniority bonus and employee savings plan with matching contributions.
- Banking benefits, works council benefits, time savings account and family health insurance, with 76% of contributions paid by the employer.
- Annual sustainable mobility allowance of €600 to €700.
- Meal vouchers worth €11 per working day, with 60% paid by the employer.
All positions are open to people with disabilities.
Requirements
- High school diploma or Bac/Bac+2/3 level qualification, ideally related to insurance.
- Insurance and/or claims management experience is advantageous, but applicants without insurance or claims experience are also welcome.
- Previous telephone customer-relations experience in any sector is required.
- Strong interpersonal skills and excellent customer-service orientation.
- Listening skills, empathy, team spirit and a sense of collective responsibility.
- Ability to make suggestions, good judgement and curiosity.
Training will be provided by technical managers, the manager and a mentor.