NIKE, Inc. is looking for a Floor Manager (Coach) to join the Nike Merry Hill team full time for 40 hours per week and provide world-class service to consumers.
What you’ll do
As a Coach, you will deliver exceptional consumer service and ensure a premium brand experience. You will coordinate, coach and motivate employees in your department, support daily business operations and help achieve sales targets across digital services, visual merchandising, the sales floor and promotional campaigns.
Commercial responsibilities
- Lead a team delivering efficient product receiving, inventory accuracy and visual presentation standards.
- Ensure inventories run smoothly so the sales floor remains full, presentable and aligned with brand standards.
- Oversee the overall product journey in store alongside department leads.
- Lead monthly initiative launches and use reporting tools to support commercial decisions.
- Maintain accurate inventory to fulfill digital orders.
Athlete experience responsibilities
- Equip the team to deliver a high-quality athlete experience.
- Lead team engagement in NIKE Community Ambassador activities.
- Support hiring and onboarding with senior store leadership.
- Manage store scheduling and help maintain a positive NIKE culture.
Consumer experience responsibilities
- Lead by example in delivering sales-floor service and bringing the consumer journey to life.
- Ensure the team has brand knowledge covering consumer service and digital service enablers.
- Complete specific training and share completion with athlete services.
- Use data and analytics to provide insights and support continuous improvement.
What you get
- Compensation and benefits package.
- Quarterly performance-based bonus opportunity.
- Supportive team focused on Diversity, Equity & Inclusion.
- Employee discounts and a NIKE outfit for the sales floor.
Qualifications
- Advanced retail and people-management experience, including leading a shop floor or department.
- Experience impacting business results and critical metrics, including budgeting, planning, customer service, sales and people leadership.
- Ability to identify training needs, conduct in-person learning and track cohort progress.
- Ability to use conflict-resolution tools and coach and counsel employees.
Availability
Flexible availability is required for full-time retail hours, including days, evenings, weekends and holidays, based on department and store needs. Relocation support is not provided.
NIKE, Inc. is an equal opportunity employer committed to a diverse and inclusive culture.