Flagship Floor Manager, Women's Department (Full Time) - adidas LDN Flagship Store, Oxford St,London

Purpose & Overall Relevance for the Organization

• Provide a high-quality HR business partnership to the Brand Flagship Store management team and Retail Back Office functions.
• Partner with the Brand Flagship Store management team to ensure they have the tools to manage and develop their teams in accordance with HR policies, processes, and employment legislation.
• Build and maintain close working relationships with the management team so HR initiatives, standards, and procedures are understood and implemented.
• Support the Retail London HR Manager with additional duties within the defined levels of responsibility and accountability.

Key Responsibilities

• Provide a trusted and confidential business partner service to store line managers and advise on performance management, disciplinary matters, grievances, and appeals.
• Support line managers on absence-related topics, including long-term sickness, maternity, paternity, parental leave, and flexible working requests.
• Manage in-store capability issues, including performance improvement plans, using a structured, consistent, and fair approach.
• Manage in-store Fairplay investigations and complaints through to satisfactory conclusion.
• Liaise with the legal team on complex HR issues and stay informed about changes to employment law.
• Analyse data and implement action plans to reduce poor retention, absence, employee discount abuse, and recurring employee relations issues.
• Support people-related strategies, processes, policies, and directives.
• Support timely and proactive recruitment, including interviews, assessment days, and shortlisting.
• Identify top talent using succession planning tools and ensure personal development plans are established.
• Train and support store line managers on people-related topics to ensure competence and compliance.
• Conduct in-store mini-audits to address consistency and compliance issues.
• Promote business communication platforms and support recognition and people engagement activities.
• Collaborate with the North Europe HR team, internal partners, and external agencies or authorities.
• Identify and communicate in-store needs and best practices to Retail Training and the Retail HR Manager.

Authorities

• Manage own expenses in line with company travel and expense policy.

Key Relationships

Retail HR Manager, North Europe HR team, District Director, District Managers, Retail Store Management and Team, Retail Back Office, Retail Training Manager, Legal, Finance, Profit Protection, Health and Safety Coordinators, Wellness, IT, and external providers.

Knowledge, Skills and Abilities

• Full knowledge of employment legislation.
• Experience with Excel, Word, PowerPoint, and SAP HR.
• Preferably HR or retail management experience and/or CIPD qualification or progression toward it.
• Customer-oriented with strong interpersonal skills.
• Strong written and verbal communication skills.
• Ability to direct, motivate, and develop store teams.
• Excellent organisation and problem-solving skills.
• Strong presentation skills.

Required Education and Experience

• HR and training experience, ideally in a retail or multisite environment.
• Proven experience handling complex HR employee relations issues.
• Project management experience.
• Excellent knowledge of employment law.
• Proven training and coaching experience.
• Full clean driving licence.

Culture and Inclusion

adidas promotes a winning culture based on courage, ownership, innovation, teamplay, integrity, and respect. The company states that diversity, equity, and inclusion are central to its culture and talent processes.