Field Support Engineer

About the role

As a Field Support Engineer, you will drive exceptional delivery of Nike, Inc. Global Resilience Technology Platforms. Your focus will include operating system engineering, software packaging and deployment, risk and vulnerability patching, and lifecycle management for PC and server systems running Windows.

What you will work on

• Provide first-line support for end users, troubleshooting computer hardware, software, and peripherals.
• Analyze data proactively and partner with Nike Global Technology and business units to anticipate technology needs.
• Serve as the day-to-day point of contact between service integrators and Nike business users.
• Report incidents and process service requests using an Enterprise Service Management tool.
• Maintain status updates and ensure stakeholders remain informed.
• Support Nike Resilience products and services across Nike Distribution in the mid-south and other U.S. facilities east of the Mississippi River.
• Provide approximately 70–80% remote support and 20–30% in-person support at local locations in and around Memphis, Tennessee.

What you bring

• Bachelor’s degree, or a suitable combination of relevant education, experience, and training.
• At least 5 years of Information Technology experience with Windows platforms.
• At least 3 years of server administration experience.
• At least 3 years of Linux experience with RHEL, CentOS, or Ubuntu.
• Experience with Windows 11, application compatibility, desktop analytics, and PowerShell.
• At least 3 years of desktop support experience with Windows and macOS.
• Experience with physical security hardware, including cameras, turnstiles, access control panels and readers, and intrusion detection systems.
• Understanding of access control and video management systems.
• Hands-on hardware troubleshooting and operational support experience.
• Experience building, deploying, monitoring, troubleshooting, and documenting production systems and services.
• Extensive experience with Active Directory, Group Policy, administrative templates, and logon scripts.
• Experience with patch management for Windows, Microsoft 365, and third-party applications.
• Experience troubleshooting client-side Group Policy Objects and Windows imaging across multiple hardware platforms.
• Strong troubleshooting, investigation, root-cause analysis, communication, and collaboration skills.

Desired skills

• PowerShell scripting experience.
• Microsoft certifications.
• Experience with Agile delivery and Program Increment planning.

Nike offers a total rewards package, casual work environment, diverse and inclusive culture, and opportunities for professional development. Nike is an equal opportunity employer committed to employing a diverse workforce.