Field Quality Management_售后质量管理

Objective of Job

Overall field quality management for all module groups, including E/E, BiW (Body in White), Chassis/Cooling, digital, telematic, ADAS, interior and exterior, and lead steer process issue resolution for all Mercedes-Benz carlines in the China market, including locally produced and imported cars. Build and maintain quality strategy and processes, and maintain active exchange with headquarters for one-Q voice globally.

Main Tasks

• Field quality topic steering: Ensure all field issues are properly steered and tracked within corresponding CIRTs. Ensure all top field issue statuses are updated in regular quality reports and properly arranged for related committees.
• Speed up issue resolution with a quality perspective: Deep dive into field quality issues using quality data for issue status and possible trend analysis. Support CIRTs with all necessary information for issue resolution. Make judgments on possible further escalation and define appropriate stakeholders and quality committee arrangements.
• Window person for headquarters for quality-related topics: Take responsibility for regular exchange meetings with headquarters regarding issues, reports and related strategy. Build communication channels for new tasks and properly steer them. Support all CIRTs in discussions with headquarters on quality topics, especially for imported carlines.
• Co-responsible for Data Driven Quality (DDQ): Co-lead the data-driven quality project and ensure achievement of project timelines, milestones and targets. Work with the data team on quality data integration, digital tool creation and AI models for quality specifications and development. Take responsibility for related reporting in different committees.

Qualifications

• Good knowledge and experience of field quality topics and process or project management.
• Experience with big data and familiarity with Telescope and Power BI; basic knowledge of AI technology.
• Strong technical background in overall vehicles and components; commodity or BTV experience is a plus.
• Good leadership, communication and teamwork skills, with experience as a topic or project leader.
• Active working attitude, open mind and passion for quality work.
• Fluent English in oral and written communication is necessary; German is a plus.

Benefits

• Events for employees
• Flextime
• Possible hybrid work
• Health benefits
• Mobility offers
• Employee discounts
• Good public transport
• Barrier-free workplace
• Parking
• In-house doctor
• Canteen and café

Contact

Mercedes-Benz Group China Ltd., LSH Tower C, 8 Wangjing Street, 100102 Beijing. Contact: Rongrong Guo, rongrong.guo@mercedes-benz.com.