Senior Manager, Field and Concept Quality China

Mercedes-Benz Group China Ltd.

Mercedes-Benz Group China Ltd., Beijing (Hybrid)

Job Type Full-time

Experience Senior

Posted 1 day 20 hours ago

Hybrid Senior Level

Tasks

Key points and objectives of the position

QM China Hub is responsible for consolidating and further developing central quality management functions in China, while representing Mercedes-Benz AG in supporting BBAC quality management departments. Field and Concept Quality China safeguards CBU and PbP carline quality by providing market transparency through quality field sensors, steering quality KPIs and enabling structured issue resolution. The team also strengthens customer-perceived quality from the early product phase by governing China-specific concept quality evaluation and translating market insights, big data and customer feedback into actionable product-concept recommendations.

1. People Management

Lead, motivate and develop assigned staff through target agreements, performance appraisals, individual development measures and transparent communication, in line with the corporate mission statement, values and compliance requirements.
Ensure employees are appropriately informed, trained and enabled to fulfil their responsibilities and achieve agreed business objectives.

2. Quality Field Sensor Management

Oversee and further develop the quality field sensor landscape in the China market across all Mercedes-Benz carlines, including PbP and CBU.
Provide top management with structured field quality transparency through consolidated reporting on relevant market sensors, key topics and quality trends.
Enhance existing quality sensors and establish new ones, including digitalization and AI-based approaches, to detect potential issues at an early stage and continuously improve customer satisfaction.

3. China Field Issue Monitoring and Steering

Monitor and evaluate China field quality signals across Mercedes-Benz carlines, including PbP and CBU, to ensure early identification of relevant market issues.
Ensure structured transfer of field issue data and market insights to RD, BMBS and MO/QM Germany, enabling transparency and fact-based prioritization.
Steer field quality topics and issue resolution together with the China Issue Resolution Team and management stakeholders to secure timely and sustainable countermeasures.

4. Concept Quality Governance

Establish and govern the China Concept Quality function as a strategic extension of the Field Quality scope, ensuring that China-specific customer expectations, perceived quality drivers and product concept risks are systematically considered from the early product phase.
Define, steer and evaluate concept quality assessments for technical and product concepts, consolidating market insights, customer feedback and data-driven findings into executive-level transparency and decision recommendations.
Drive cross-functional deep dives on prioritized concept quality topics, translate findings into strategic optimization proposals, and align implementation direction with RD, Product Strategy, BBAC, BMBS and relevant HQ stakeholders.

5. Budget, Strategic Planning and Business Development

Plan and manage budgets for assigned functions in alignment with Controlling and relevant business sponsors in MO/QM.
Define strategic priorities for the Field and Concept Quality team to ensure alignment of QM activities with Mercedes-Benz Cars business development in China.
Identify and develop new business opportunities in China based on stakeholder requirements and evolving market needs.

Qualifications

Bachelor’s degree or above in Automotive Engineering or Mechanical Engineering.
At least 5 years of working experience in the automotive industry.
Strong engineering and quality background; R&D, project management and aftersales experience is a plus.
At least 3 years in a leading position in an international company; Mercedes-Benz experience is preferred.
Proven team leader who is also a good team player.
Target- and result-oriented.
Familiarity with Mercedes-Benz R&D, QM, issue resolution and aftersales working processes.
Knowledge of quality practices in the automotive industry.
Network within RD, QM, BBAC and BMBS.
Excellent presentation and communication skills.
Strong analytical and conceptual capabilities with strategic thinking.
Fluent English; German is a plus.