Dealer System Analyst
Mercedes-Benz Financial Services USA LLCMercedes-Benz Financial Services, USA LLC Corporate Headquarters, Atlanta, GA
About Us
Mercedes-Benz Financial Services, part of Mercedes-Benz Mobility AG, is the captive financing and mobility solutions company of Mercedes-Benz AG. The company offers automotive financial and insurance products for Mercedes-Benz customers.
Job Overview
Supports the Dealer System Specialist in the business administration, operation, testing, and continuous improvement of MB Advantage and related dealer-facing solutions. The position assists with requirements and backlog documentation, user acceptance testing, production validation, incident research, user access and dealer maintenance activities, compliance documentation, and stakeholder communications.
Responsibilities
- System Operations and User Support: Provide day-to-day support for MB Advantage and related dealer-facing capabilities. Triage inquiries, reproduce issues, document findings, coordinate resolution, maintain user access and dealer setup information, and support new dealerships and buy/sell activities.
- Testing and Release Support: Develop and maintain test cases; execute user acceptance testing and post-production validation; document evidence and results; log and retest defects; and escalate risks or unresolved issues.
- Requirements, Backlog, and Project Support: Gather and document business requirements, process flows, user stories, acceptance criteria, and enhancement requests. Maintain Jira items and supporting documentation and prepare materials for backlog grooming, sprint planning, and project updates.
- Data, Controls, and Compliance Support: Perform system and process checks, analyze trends and exceptions, maintain procedures and control evidence, and support compliance with corporate policies and requirements including A22 and GLBA.
- Stakeholder Communications and Training: Prepare user communications, quick-reference materials, presentations, demonstrations, and training content.
- Vendor and Administrative Support: Assist with vendor meetings, issue tracking, service reviews, documentation requests, Data@Cloud reviews, information security assessments, and recordkeeping.
- After Hours Support: Respond to after-hours system-down incidents and system releases as needed.
Qualifications
- Legally authorized to work in the U.S. at the time of application.
- Minimum of 3 years of overall work experience.
- High school diploma or GED required; bachelor's degree preferred.
- Preferred experience in business, customer service or dealer support, information technology or business systems, credit, finance or automotive financial services, software testing or UAT, and requirements or project documentation.
- Agile, software testing, business analysis, or project management certification preferred.
- Experience with Jira or comparable work-tracking tools, Microsoft Office, testing, presentations, problem solving, project management, and stakeholder collaboration.
Relocation assistance will not be provided.
Benefits
Benefits include competitive salary, performance-based bonuses, vacation and personal time, corporate holidays, the Mercedes-Benz Employee Lease Program, medical, dental and vision insurance, disability coverage, paid family leave, adoption expense reimbursement, tuition assistance, a 401(k) with match, health benefits, coaching, discounts, mobility offers, and flexible work arrangements.
Contact
Mercedes-Benz Financial Services USA LLC
One Mercedes-Benz Drive
30328 Atlanta
Email: nafta_ssc_recruiting@mercedes-benz.com