DC Operations Manager

About Atos

Atos is the Atos Group brand dedicated to AI-powered, secure, end-to-end digital services. Atos designs, develops, and operates critical digital environments that drive performance, resilience, and sovereignty.

With more than 54,000 employees serving over 4,500 clients across 54 countries, Atos helps modernize core IT systems, accelerate cloud and data transformation, strengthen cybersecurity, and deliver secure digital workplace environments.

Job Purpose

The DC Operations Manager is responsible for operating the entire data centre and supporting other departments to ensure the smooth running of the data centre organization.

Key Responsibilities

• Manage major electrical system and shutdown maintenance, including UPS, switchgear, and generators.
• Supervise and attend maintenance of electrical systems according to approved schedules, including nighttime and public holiday work.
• Present and demonstrate data centre operations, processes, and policies to customers.
• Manage installation projects, follow up with vendors, monitor implementation, and manage new customer installations.
• Prepare, review, and approve MOPs, SOPs, and EOPs according to manufacturer recommendations.
• Review planned maintenance through CAFM, identify risks and impacts, and prepare mitigation and rollback plans.
• Prepare spare parts, PPE, and tools required for preventive maintenance.
• Implement PPMs according to SOPs and MOPs and maintain quality checklists.
• Monitor and report on HSE, calibration, predictive maintenance, equipment condition, customer notifications, and data logging.
• Ensure PAT and third-party test certificates remain valid.
• Raise and implement approved change requests.
• Manage feasibility studies and RFIs for new customers.
• Review and develop data centre processes and policies.
• Prepare periodic operational, power consumption, and monthly reports.
• Investigate incidents, perform root cause analysis, follow up with vendors, and maintain records.
• Maintain capacity management reports for power and cooling.
• Ensure staff, facilities teams, and security follow access processes.
• Deliver training, QHSE, and toolbox programs.
• Inspect and validate work completion, HSE, and quality control.
• Conduct internal audits of processes and SLAs.
• Act as backup for the Senior Operations Manager.

Skills Required

• In-depth knowledge of data centre operations and processes.
• Recent hands-on knowledge of server and network installation and troubleshooting across multiple vendors.
• Experience in incident management and data mining or analysis.
• Strong knowledge of security and customer data protection.
• Strong communication, decision-making, confrontation management, commitment, and coaching skills.
• Fluent written and spoken English.
• Project management skills.

Qualifications and Requirements

• Degree in Electrical or Mechanical Engineering.
• 10 to 15 years of customer, vendor, and contractor management experience.
• Knowledge of data centre MEP infrastructure, including power, cooling, and facilities management.
• Experience in IT security.
• Strong technical background, preferably with practical hands-on experience.
• Ability to make quick decisions in emergencies.
• Availability 24x7x365 and on call when required.