Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, supported and inspired by a collaborative community of colleagues around the world, and able to reimagine what’s possible. Join us to help leading organizations unlock the value of technology and build a more sustainable, inclusive world.
Your role
You’ll join a dynamic team dedicated to providing top-notch customer service in an international environment where every interaction matters. The team is fast, collaborative and innovative, turning challenges into opportunities.
Your tasks
- Manage and resolve customer inquiries via phone and email.
- Troubleshoot issues and provide accurate, timely solutions.
- Build and maintain strong customer relationships.
- Collaborate with internal teams to ensure efficient case resolution.
- Maintain clear and accurate records of customer interactions.
- Identify recurring issues and contribute to process improvements and knowledge base updates.
Your profile
- Advanced English and Italian, with excellent written and verbal communication, listening and comprehension skills.
- Strong communication and customer service skills.
- At least 6 months of international contact center experience.
- Practical knowledge of Excel and other Microsoft Office tools.
- Proven problem-solving abilities and the capacity to work independently, prioritize tasks and make sound decisions.
- Strong commitment to customer experience, with the ability to build lasting relationships and adapt to change.
- Bachelor’s degree or student status.
What you'll love about working here
- Private medical care with Medicover, additional preferential benefit packages, life insurance and over 40 options on the NAIS benefit platform.
- Hybrid working after onboarding, with office and home-office equipment including a laptop, monitor and chair.
- Buddy Programs and access to over 70 training tracks with certification opportunities.
- Development through internal mobility, mentoring, professional communities and support from a People Manager.
About Capgemini
Capgemini is an AI-powered global business and technology transformation partner with nearly 60 years of heritage and over 420,000 team members in more than 50 countries. It delivers end-to-end services and solutions across strategy, technology, design, engineering and business operations.