COO of ISAP

Job description

Management and oversight of COO Office teams in Information Systems Asia Pacific (ISAP).

Key activities and responsibilities

• Lead and supervise COO teams in ISAP.
• Lead IT Second Line of Defense activities and COO Office First Line of Defense functions.
• Oversee budget and financial management to meet MTP financial objectives.
• Manage operational support and services, including facilities and premises management.
• Ensure technology risk management compliance in accordance with MAS guidelines.
• Oversee security and business continuity planning initiatives.
• Monitor and govern IT service delivery for the ISAP platform, including SLA oversight.
• Manage sourcing activities, external contractors, and alignment with the global sourcing strategy.
• Lead procurement processes and related activities.
• Coordinate internal and external communications.
• Drive and support transversal projects.
• Prepare strategic materials and documentation for the Strategic Committee.
• Participate in the ISAP Management Committee and work closely with committee members.
• Support the design, implementation, and execution of the ISAP and ISR transformation roadmap, including geo-sourcing, AI, and workforce initiatives.
• Ensure team activities are delivered on time, meet quality standards, and are cost-effective.
• Monitor internal customer satisfaction and improve service quality.
• Lead talent management and workforce development initiatives.
• Ensure adherence to the Crédit Agricole CIB Code of Conduct.
• Maintain comprehensive documentation of rules, guidelines, procedures, and processes.
• Drive change management and promote continuous improvement, operational efficiency, and innovation, with a focus on AI adoption.
• Coordinate with Head Office teams, ISAP, the Singapore Branch, ISR APAC, internal stakeholders, and external vendors.
• Align with Singapore Branch Management on shared initiatives, priorities, and risk management.

Legal and regulatory responsibilities

Comply with applicable legal, regulatory, and internal compliance requirements, including Singapore compliance policies, financial security requirements, and obligations relating to financial crime and fraud. Maintain the knowledge and training required to remain qualified for the role.

Qualifications and experience

• Bachelor’s degree in information technology, engineering, business administration, finance, or a related discipline.
• Master’s degree, MBA, or equivalent preferred.
• Minimum 15 years of relevant experience in financial services, including leadership, COO, technology, operations, governance, risk, or transformation roles.
• Experience in a global and multicultural environment and in managing senior stakeholder relationships.
• Extensive experience in technology risk management, management accounting, IT regulatory supervision, operations, governance, operational risk control, and transformation leadership in banking or financial services.
• Minimum experience level: 11 years and more.

Skills needed

• Operational and strategic management.
• Financial and commercial acumen, including budgeting, cost optimization, procurement, vendor management, and strategic investment evaluation.
• Risk, governance, and regulatory expertise.
• Strong leadership and people management capabilities.
• Communication and stakeholder management skills across diverse, multicultural environments.
• Technical expertise across risk and controls, governance, financial management, operations, technology, transformation, resilience, and vendor management.

About Crédit Agricole Corporate and Investment Bank

Crédit Agricole CIB is the corporate and investment bank of the Crédit Agricole group. It supports major companies and financial institutions with development and project financing. The bank operates in a multicultural environment across more than 30 international locations and emphasizes collaboration, innovation, diversity, inclusion, and responsible finance.