Atos is the Atos Group brand dedicated to AI-powered, secure, end-to-end digital services. Atos designs, develops, and operates critical digital environments that drive performance, resilience and sovereignty, helping public and private organizations worldwide retain control of their data and infrastructures while meeting regulatory requirements.
With more than 52,000 employees serving over 4,500 clients across 54 countries, Atos helps modernize core IT systems, accelerate cloud and data transformation, strengthen cybersecurity, and deliver secure digital workplace environments.
Roles & Responsibilities
- Perform proactive hardware and software troubleshooting on end-user devices.
- Analyze trends and record the current health status of end-user devices.
- Identify where and when issues occurred and how many users are impacted.
- Analyze event timelines to quickly identify root causes.
- Cooperate with technical teams on root-cause analyses and remediation plans.
- Resolve discovered issues and document findings and recommendations.
- Prepare reports.
- Support and troubleshoot Nexthink solution components.
- Administer, operate, and maintain Nexthink hardware and software.
- Provide input for collector packaging and assist with deployment scenarios.
- Maintain platform availability and perform ongoing maintenance.
- Keep customer-specific EUCA documentation updated.
- Create and maintain Investigations, Services, Alerts, Metrics, Scores, and Campaigns in Nexthink.
- Recommend automation candidates and support EUCA service development, including development, testing, and implementation of remediation scripts.
Requirements
- Very good knowledge of Microsoft Windows operating system administration.
- Strong analytical skills and hands-on experience with an analytical toolset, preferably Nexthink.
- Experience analyzing system logs, events, and monitoring alerts.
- Experience diagnosing, resolving, and delivering root-cause analysis for automatic alerts, issues, and incidents.
- Knowledge of PKI and PowerShell scripting is a plus.
- Experience troubleshooting, diagnosing, and fixing operating-system and Active Directory issues.
- Experience administering and troubleshooting Microsoft Suite and Intune.
- Experience identifying and investigating recurring issues and working with responsible support groups to address them.
- Knowledge of ITIL processes.
- Very good verbal and written English, with the capability to understand and write technical documentation.
- Proactive attitude and ability to work independently and as part of a team.
Atos is committed to diversity and inclusion and is recognized for its environmental, social, and governance commitments.