You are the preferred contact for individual customers in banking and insurance. As a trusted partner, you build relationships by providing advice and support, helping customers with their short- and long-term projects.
Your interpersonal skills, listening ability, and expertise will help ensure customer satisfaction and grow your portfolio.
Why join us
- Join a company fully focused on customer satisfaction and committed to serving society.
- Share our vision that people have a future and that tomorrow’s bank must be inclusive.
- Progress within a major company and international group, Crédit Agricole.
Your responsibilities
- Provide each customer with an appropriate response through a diverse range of products, including consumer credit, mortgages, and insurance, while building a relationship of trust.
- Develop your commercial portfolio through proactive engagement and support customers using digital tools such as videoconferencing, remote sales and signatures, multichannel customer journeys, and mobile applications.
- Adapt your advice and support to each customer’s profile and needs.
- Handle routine account management and assess associated risks.
- Contribute collectively to overall customer satisfaction at the branch and help train new branch employees.
Working environment and development
You will join a collaborative branch close to customers, advising them either in person or remotely. You will work closely with the branch’s advisors and manager, who will support you during your integration.
Experience with individual customers will allow you to develop your banking knowledge. As your involvement grows, your responsibilities may evolve according to your interests, including higher-level delegations, mentoring, or specialist responsibilities. Your expertise and our training programs can help you progress toward serving professional or private-banking customers.
Recruitment process
- Complete an online test adapted to the role.
- Interview with a recruiter from Human Resources.
- Interview with a business manager.
All positions are open to people with disabilities.
Profile
Bac +2/3 or equivalent, with banking experience or experience in retail serving demanding customers. Significant retail experience may also be considered. Young graduates should have relevant work-study experience.
Required experience: 0–2 years.
- You enjoy challenges and strive for performance while understanding your responsibilities and risk exposure.
- You are optimistic, responsive, and a trusted LCL employee for customers and colleagues.
- You are independent, curious, and proactive, using your initial commercial experience to develop your portfolio and customer satisfaction while adapting to change.
About LCL
LCL has been part of the Crédit Agricole Group since 2003 and is one of France’s largest retail banks. Through a network of 2,000 branches and corporate business centres, remote banking, and private banking services, LCL supports six million retail and business customers.