Job description
You are the preferred point of contact for customers entering the branch. By placing customer satisfaction at the heart of your priorities, you build a relationship of trust that enables you to guide customers and actively contribute to their satisfaction. Relationship skills, listening ability, and adaptability will be your greatest assets.
Why join us
- Join a company fully focused on customer satisfaction and committed to society.
- Share our vision that people have a future and that tomorrow's bank must be inclusive.
- Progress within a large company and international group, Crédit Agricole.
Your responsibilities
- Welcome and advise branch customers through multiple channels, including in the branch and by telephone.
- Analyze customer needs and respond effectively, referring customers to the appropriate advisor when necessary.
- Support customers with the mobile application, online banking, and electronic signatures.
- Carry out customers' routine banking transactions.
- Assist customers in using digital banking services, including remote banking.
- Ensure effective customer communications through branch materials.
Your environment and career development
You will join a collaborative branch, working closely with customers both in person and remotely. You will work closely with the branch's advisors and manager, who will support you during your integration.
Your career at LCL will begin as a Conseiller d'Accueil. Through your commitment and skills development, you may progress to the position of Conseiller de Clientèle des Particuliers.
All positions are open to people with disabilities.
Requirements
- Bac +2/3 or equivalent education.
- Significant retail experience serving a demanding customer base.
- Autonomous, curious, and responsive.
- Strong listening and adaptability skills, with a customer-focused approach.
- Enjoys challenges and strives for performance.
- Rigorous and organized.
Contract: Fixed-Term Contract
Duration: 3 months
Management: Non-executive
Minimum experience: 0–2 years
About LCL
LCL became part of the Crédit Agricole Group in 2003 and is one of the largest retail banks in France. Through a network of 2,000 branches and corporate business centres, remote banking, and private banking services, LCL supports six million retail and business customers.
Benefits
- LCL Pass benefits, including childcare support, meal vouchers, and teleworking equipment.
- Sustainable mobility package for cyclists.
- Preferential banking rates and employee representative committee benefits.
- Option to work remotely up to 84 days per year, depending on the position.
- Additional leave under the Banking agreement.
- Personalized training, support, and access to LinkedIn Learning.