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About Sopra Steria
Sopra Steria is a major technology player in Europe with 51,000 employees in nearly 30 countries. The Group provides consulting, digital services and solutions that help clients drive digital transformation through innovative technologies and a collaborative approach.
Must-Have
- 4+ years of Command Centre or operations monitoring experience with graduation, preferably in engineering.
- Strong analytical and problem-solving skills for L1/L2 support, with ITIL knowledge.
- Crisis management capability, including accurate event logging and reporting and clear communication under pressure.
- Highly responsive, detail-oriented, organized, resilient, and flexible to work in shifts.
- Ability to take ownership of tasks and perform effectively in fast-paced environments.
Good-to-Have
- Hands-on experience with monitoring tools such as Moogsoft, BPPM, Petrol, and Splunk and ITSM platforms such as Remedy and ServiceNow.
- Experience in support projects and coordinating with technical teams and vendors.
- Experience producing precise communications in urgent situations.
- Adaptability to evolving technologies, a customer-focused mindset, and situational awareness.
- Continuous learning attitude toward ITIL, cybersecurity, and automation.
Qualifications
Engineering graduate with 4+ years of experience.
Additional Information
Sopra Steria is committed to fighting all forms of discrimination and fostering an inclusive and respectful work environment. All positions are open to people with disabilities.