Client Support Manager (Depositary)- Private Equity Real Estate Solutions

Job description

Within our PERES department, you will join the Depositary Operations team, responsible for maintaining customer relations and improving service quality in response to operational requests.

As a Client Support Manager, you will be responsible for monitoring customer satisfaction and act as the primary point of contact for clients. Your knowledge of Depositary Operations Services and Cash, together with your mastery of the associated tools, should enable you to answer most client questions. For requests you cannot address alone, you will mobilize resources from the business line and/or other business lines.

Your main responsibilities will be to:

• Process and analyze customer requests.
• Work closely with operational teams to resolve issues.
• Define, implement, and monitor medium- and long-term action plans to correct recurring issues and anticipate customer dissatisfaction.
• Monitor the production of customer KPIs.
• Represent your business line at periodic client meetings, including Operations Committees and Service Reviews, and at internal Client Team Meetings.

You will occupy a strategic role and actively participate in increasing customer satisfaction, ensuring the quality of services provided by the department, and advancing action plans that contribute to optimizing customer satisfaction.

Resolving customer requests across all PERES activities will allow you to gain a comprehensive view of the department's various functions.

Requirements

• Degree in Finance, Economics, or Commerce.
• At least two years of experience in operations management.
• Knowledge of alternative investment funds.
• Fluent written and spoken English.
• Fluency in French and English; a third language is an asset.
• Ability to think and act with discernment.
• Ability to manage pressure and stress.
• Leadership skills.
• Proficiency in Microsoft Office.

About CACEIS

CACEIS is the asset servicing banking group of Crédit Agricole dedicated to asset managers and institutional investors. Through offices across Europe, North and South America, and Asia, CACEIS offers services covering execution, clearing, foreign exchange, securities lending, custody, depositary, fund administration, fund distribution support, middle-office outsourcing, and issuer services.

CACEIS holds €5.3 trillion in assets under custody and €3.4 trillion in assets under administration, as of 31 December 2024. The group is committed to diversity and inclusion, and all job offers are open to persons with disabilities.