Client Operations Officer PERES - Investor Services H/F

Within CACEIS Bank France, the Private Equity Real Estate Solutions (PERES) business line provides services to Private Equity and Real Estate management companies, including depositary, accounting, middle-office and investor services.

As a Client Operations Officer in the Depositary Operations Services & Investors Services department, you will handle activities related to asset position keeping for PERES funds and provide clients with depositary statements reflecting the assets held.

You will manage a portfolio of clients and funds and act as the primary client contact on these matters, working with sales teams, valuers, middle-office teams and depositary control.

Responsibilities

• Monitor client activity through movements recorded in accounts.
• Collect and verify supporting documentation from clients to update registered positions.
• Review and validate documentation in accordance with regulations and internal procedures.
• Enter transactions into the eFront position-keeping tool and contribute to validating transactions entered by colleagues.
• Manage day-to-day client relations concerning position keeping.
• Perform occasional checks on client funds as part of circularisation processes.
• Support reporting on customer satisfaction, complaints and dissatisfaction.
• Analyse potentially recurring issues and propose and monitor corrective action plans.
• Alert management and sales teams promptly and provide progress updates through implementation of solutions.

Profile

• Bachelor's degree or equivalent in management, finance or accounting.
• Minimum five years of experience in securities or fund administration; the stated minimum experience level is 6–10 years.
• Knowledge of depositary, custody, investor register administration or fund valuation activities.
• Strong client relationship and service skills, with rigour and analytical and synthesis abilities.
• Responsiveness, organisation, teamwork and the ability to make proposals in a rapidly changing environment.
• Proficiency in Microsoft Office and ideally eFront.

Benefits

• Up to 84 remote-working days per year.
• 31 days of paid leave and up to 16 RTT days per year.
• Attractive overall compensation with collective variable compensation, profit-sharing and matching contributions.
• Sustainable mobility package or 90% reimbursement of the Navigo pass.
• Additional benefits including health insurance, works council, company restaurants and preferential banking terms.

All CACEIS job offers are open to persons with disabilities.