Back of House Specialist - Southgate Mall Johannesburg

Purpose & overall relevance for the organization

Contribute to maximizing store profitability by supporting stockroom operations and delivering a flagship stockroom model for consumers. Maintain an effective and organized stockroom and logistical environment, and execute store operations with particular focus on product flow to and from the store, sales floor, and back of house.

Key responsibilities

• Be aware of store sales, KPI, and individual performance targets, take ownership of them, and use available store resources to meet or exceed them.
• Use retail and commercial expertise to maximize sales opportunities by prioritizing merchandise flow to the sales floor.
• Use BI reports to prioritize top sellers and Black Hole items, driving back-of-house productivity and quickly pushing product to the floor.
• Be a role model for stockroom operations and complete deliveries quickly and accurately while adhering to stock protection procedures.
• Complete weekly cycle counts to resolve negatives on weekly reports with management approval.
• Accurately record and manage inter-store and warehouse inventory movements, ensure shipments are posted, resolve inbound issues, and handle discrepancies.
• Monitor the back-of-house schedule and planner against shipment delivery schedules and collaborate with management.
• Maintain adequate supplies and an effective stockroom environment, including merchandise within and around the vicinity.
• Comply with store policies and procedures to maintain a safe shopping and working environment.
• Identify improvement opportunities and communicate suggestions to store management.
• Guide and train selected store team members on basic stockroom processes and behaviors.
• Collaborate respectfully with team members and support them when needed.
• Complete applicable training programs, apply learning on the job, and seek coaching and learning opportunities.

Key relationships

Customers, Inventory Control Team, Merchandising Team, Logistics Team, peers, and supervisor.

Knowledge, skills and abilities

• Adapt communication style to serve internal and external consumers.
• Flexibly accommodate the needs of multiple consumers.
• Deal professionally with difficult situations.
• Use retail and commercial expertise to drive store sales by prioritizing the consumer and brand and ensuring effective merchandise flow.
• Learn and share knowledge with the team.

Requisite education and experience

• 2–4 years of retail experience in a commercially focused retail environment, including stockroom knowledge.
• Understanding of the retail industry.
• Intermediate numeracy and literacy and advanced verbal communication skills.
• Matric Certificate.

Culture

adidas fosters an athlete’s mindset through courage, ownership, innovation, teamplay, integrity, and respect. The company is committed to diversity, equity, and inclusion and aims to build a culture where employees and communities feel a sense of belonging.