Associate Business Advisor

General Responsibilities / Accountabilities

• Maintain open communication, receive coaching and development, and pursue performance and delivery enhancements.
• Receive inbound calls and provide support for billing, payment, password, shipping, accessory orders, permit questions, and account maintenance.
• Provide specialized customer support, installation guidance, onboarding assistance, and troubleshooting by phone.
• Build and maintain strong relationships with external customers.
• Identify recurring customer situations, escalate them, and suggest remedial actions.
• Communicate effectively with stakeholders at different levels and use service, support, and negotiation skills.

Job Description

As a member of the team, you will leverage proficient knowledge of one or more customer service processes to meet service levels, achieve team measurement targets, and deliver high-quality, cost-effective service.

Customer service call types include billing, payment, password, shipping, accessory orders, permit questions, account maintenance, technical support, and onboarding. Technical support and onboarding troubleshooting are resolved over the phone because there are no technicians for onsite appointments.

Qualifications

• High school education required.
• Associate degree and/or bachelor's degree desired.
• English level B1 CEFR.
• Strong verbal and written communication skills.
• Customer-focused service, problem-solving, negotiation, retention, analytics, attention to detail, time management, and goal-oriented skills.