Assistant Store Manager

Role – Assistant Store Manager

Purpose and impact on organization

• Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and effectively use all available store resources to meet or exceed them.
• Identify sales and KPI improvement opportunities and communicate suggestions to store management to address them and drive commercial success.
• Be a role model for customer service and meeting or exceeding customers’ expectations.
• Share customer service experience and train selected team members to fine-tune their service skills.
• Be a resource for Retail Professionals in dealing with complex customer service situations.
• Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values.
• Use advanced category expertise to successfully meet the specific needs of demanding customers.
• Guide and train selected team members on basic foundational and seasonal brand and product knowledge.
• Adhere to all established policies and procedures.
• Execute and maintain established visual merchandising and in-store communication standards.
• Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures.
• Complete cash register transactions quickly and accurately.
• Minimize loss in both the stockroom and sales floor.
• Perform all store operations in a safe, effective and efficient manner.
• Collaborate productively and respectfully with team members.
• Support other team members when needed.
• Complete applicable training programs and effectively apply the learning on the job.
• Seek coaching and learning opportunities to continually improve performance.

Key relationships

Customers, peers and supervisor.

Skills

Advanced Retail Professional competencies, with additions based on market needs.

Knowledge, capabilities and experience

• High school education is required.
• Minimum 6 months’ work experience in a sports or fashion customer-focused and commercial-focused retail environment, with advanced selling experience and solid product, retail and industry understanding.
• Basic numeracy and literacy and advanced verbal communication skills.

Culture and inclusion

adidas fosters an athlete’s mindset through courage, ownership, innovation, teamplay, integrity and respect. The company is committed to diversity, equity and inclusion and aims to build a culture where employees and consumers feel a sense of belonging.