Assistant Manager, Remarketing

Tasks

Repossession Management

• Coordinate and monitor repossession activities with external repossession agents to ensure timely vehicle surrender and recovery.
• Review repossession cases, recommend appropriate recovery actions, and escalate high-risk accounts when required.
• Monitor repossession success rates, turnaround times, and recovery costs to optimize performance.
• Liaise with customers, recovery agents, dealers, insurers and relevant authorities relating to repossession matters.

Remarketing & Vehicle Disposal

• Manage the end-to-end remarketing process for repossessed, surrendered, and returned vehicles.
• Coordinate vehicle inspections, valuation exercises, refurbishment approvals and auction arrangements.
• Engage auction houses, dealers, and buyers to maximize disposal proceeds and minimize holding periods.
• Monitor vehicle inventory aging and ensure achievement of sales targets, recovery proceeds, and turnaround time KPIs.
• Prepare approval papers and disposal recommendations in accordance with delegation of authority.

Recovery Strategy & Account Resolution

• Evaluate delinquent accounts and recommend suitable recovery strategies including restructuring, voluntary surrender, repossession, legal action, or settlement.
• Negotiate repayment arrangements and settlement proposals within approved authority limits.
• Monitor recovery effectiveness and continuously improve collection and recovery processes.

Reporting, Governance & Process Improvement

• Prepare portfolio performance reports covering collections, repossession, legal recovery, and remarketing results.
• Support audits, compliance reviews, and regulatory reporting requirements.
• Identify process improvement opportunities to enhance operational efficiency and customer outcomes.
• Participate in projects relating to digitalization, recovery optimization, and operational excellence initiatives.

Write-Off & Recovery Management

• Administer write-off accounts in accordance with Company Policy and approval requirements.
• Prepare write-off submissions and coordinate stakeholder approvals.
• Maximize recovery of written-off accounts through legal actions, recovery agencies, settlements, and recovery campaigns.

Legal Recovery Support & Litigation Management

• Support legal recovery actions by preparing documentation and liaising with panel solicitors.
• Monitor litigation status and ensure timely filing of legal proceedings to protect company interests.
• Coordinate with solicitors, insurers, police authorities, bankruptcy departments, and other relevant stakeholders.
• Track legal recovery performance, judgment outcomes, settlement cases, and legal expenses.
• Assist in reviewing legal strategies for high-exposure and complex recovery cases.

System Enhancement, Testing

• Support system enhancements and process improvement initiatives related to collections, recovery, repossession, remarketing, and legal recovery.
• Prepare test scenarios, conduct User Acceptance Testing (UAT), and validate system functionality to ensure business requirements are met.
• Identify defects, coordinate issue resolution with relevant stakeholders, and support successful system implementation.

Qualifications

Education

• Bachelor Degree or Professional Qualification in Banking, Accounting, Finance, Business, Economics, Law, or related courses.

Technical knowledge

• Strong legal and late-stage collections experience.
• Good knowledge of MS Office software such as Word and Excel.
• Good spoken and written English; conversant in Cantonese, Mandarin, and local dialects.
• Good knowledge of Finance Contract Management ERP.
• Good knowledge of hire purchase terms and processes.
• Strong vendor management knowledge, including legal firms, debt collection vendors, or repossession vendors.

Competencies

• Proven track record in driving successful legal recoveries and maximizing post-default recoveries.
• Strong experience managing distressed or written-off portfolios.
• Ability to design and execute effective recovery strategies to optimize portfolio outcomes.
• Experience working with external law firms, recovery agencies, and repossession vendors.
• Good communication and interpersonal skills, with the ability to interact with all levels.
• Ability to adapt quickly to new cultures and environments and work with other departments.
• Results-driven, with excellent decision-making skills and the ability to develop and execute strategic plans.
• Ability to multitask, handle stress, work independently and as part of a team, solve problems, pay attention to detail, meet deadlines, and act tactfully.

Work / Industry experience

• Minimum 7 years of related working experience.
• Minimum 5 years in automotive finance.
• Certificate in Legal Practice or legal experience.
• Debt collection certification or training preferred.

Benefits

• Mobile Phone for Employees
• Possible Health Benefits
• Discounts for Employees
• Possible Events for Employees
• Good Public Transport

Contact

Mercedes-Benz Services Malaysia Sdn Bhd
16A Jalan BK 1/13
47180 Puchong
E-Mail: hr_malaysia@mercedes-benz.com