About Sopra Steria
Sopra Steria is a major technology player in Europe with 51,000 employees in nearly 30 countries. The Group provides consulting, digital services, and solutions that help clients drive digital transformation and obtain tangible and sustainable benefits.
Job Description
Total Experience Expected: 04-08 years
Mandatory Requirements:
- Educational background or initial exposure in IT, Computer Science, or a related field.
- French fluency in reading, speaking, and writing, essential for daily communication with stakeholders and analyzing technical runbooks.
- Working proficiency in English.
- High learning agility, autonomous learning, and continuous skill development.
- Strong curiosity and a methodical troubleshooting mindset.
- Good functional knowledge and business acumen.
Desirable Requirements:
- Basic SQL knowledge, including the ability to run simple database queries to investigate data anomalies during ticket analysis.
- Exposure to Retail and Supply Chain functional processes.
- Basic familiarity with IT support concepts and ticketing tools such as Jira, along with analytical skills.
Key Responsibilities:
- Log, categorize, prioritize, analyze, and track L1 support tickets and operational alerts through resolution.
- Perform initial root-cause analysis of supply chain application incidents, data inconsistencies, and business error codes using logs and existing workflows.
- Resolve incidents using available runbooks and escalate complex or undocumented issues to L2/L3 with clear diagnostic findings.
- Contribute to the development and maintenance of SOPs and the knowledge base.
Qualifications
Any graduate, preferably in IT or Computer Science.
Additional Information
Sopra Steria is committed to fighting all forms of discrimination and fostering an inclusive and respectful work environment. All positions are open to people with disabilities.