Within the IT team in charge of development and application support, the candidate will provide user support on various applications. The position also involves developing tools and solutions for ad hoc needs and participating in project management.
This position offers the opportunity to work with business lines including Investment, Trading, Operations and Risk, while developing an understanding of asset management, finance and financial products.
Responsibilities
- Provide first-level support to users, mainly on the Global IT Platform, as well as on local Japanese software and local developments.
- Escalate issues to second-level support when necessary and ensure they are resolved.
- Organize the follow-up and prioritization of issues and enhancement requests with users, business lines and global IT teams.
- Coordinate with local vendors supporting Japanese software.
- Manage reports and KPIs related to issues and reliability plans.
- Write specifications for new needs, feature upgrades and maintenance topics.
- Develop VBA macros or Python scripts to help users with daily tasks.
Requirements
- Postgraduate degree or equivalent in Information Technology.
- Minimum of two years of experience; experience in a financial institution, bank or asset manager would be a plus.
- Ability to understand technically and functionally complex asset management software developed in foreign countries.
- Clear and concise written and oral communication skills, with the ability to communicate with foreign teams.
- Ability to understand user needs, reformulate them into specifications and assess their cost-benefit.
- Rigorous and persistent approach to ensuring requests and issues are properly addressed.
- Ability to work independently and as part of a team.
- Development experience with Java or Python; Excel/VBA would be a plus.
- Fluency in English. French and Japanese would be strong advantages.
Company
Amundi is a European asset manager and a subsidiary of the Crédit Agricole group. It manages close to €2.3 trillion in assets and has 5,500 employees in 35 countries.