Application and Data Platform Support

Mercedes-Benz Cars Middle East FZE

Mercedes-Benz Cars Middle East FZE, Dubai (Hybrid)

Job Type Full-time

Posted 20 hours 19 minutes ago

Hybrid

Your Purpose

Support the reliable, secure, and compliant day-to-day operation of the company’s Data & AI platforms and assigned business applications. The position provides first-level operational support for Databricks, Unity Catalog, user access, platform onboarding, incident and request tracking, documentation, testing, and usage monitoring. Working under the direction of the CIO and in collaboration with business users, IT teams, data owners, and platform providers, the position supports the implementation of approved business requirements while ensuring adherence to Mercedes-Benz policies, security requirements, and governance standards.

Your Responsibilities

Data & AI Platforms Operations and Support

Provide first-level operational support for the Data & AI platform and serve as the initial contact for user inquiries, incidents, service requests, and access-related issues.
Track incidents and service requests through closure and communicate progress to affected users.
Support user onboarding and administration activities, including user, group, catalog, schema, and data-product onboarding in accordance with approved procedures.
Maintain accurate records of user access, approval evidence, ownership assignments, and platform configuration details.
Coordinate periodic access reviews with data owners and follow up on identified remediation actions.
Assist in the administration and governance of Unity Catalog, including metadata management, permissions maintenance, and data ownership documentation.
Monitor platform health, job execution status, service availability, capacity utilization, and system notifications, escalating issues when required.
Contribute to continuous improvement by identifying recurring issues, support trends, and opportunities to enhance platform operations and user experience.
Maintain operating procedures, support documentation, user guidance, configuration records, and knowledge articles.

Application support

Provide first-level support for assigned Finance and Sales applications.
Register, categorize, prioritize, and track incidents and service requests until closure.
Perform initial problem analysis together with business users, resolve standard issues, and escalate complex issues to the appropriate internal team or service provider.
Keep affected users informed about incident status, workarounds, escalation, and closure.
Support the analysis, documentation, testing, and implementation of approved business requirements and application changes.
Coordinate test execution, defect tracking, retesting, and user acceptance.
Support the implementation of information security requirements and guidelines.
Update self-help documents and user manuals.
Ensure that systems documentation in the relevant repositories is kept up to date.

Automation and digitalization

Assist in various IT digital transformation initiatives.
Identify and analyze potential process optimization and/or standardization in close cooperation with business partners.
Assist in defining the best IT approach for automation and/or digitalization in line with approved internal tools.
Monitor and report the progress of agreed milestones.
Ensure that project documentation in the relevant repositories is kept up to date.

Policies, Security & Standards (Governance)

Support the implementation of information security processes based on security principles, policies, standards, and guidance from the local Information Security Officer.
Ensure that all Mercedes-Benz information is processed according to requirements for confidentiality, integrity, and availability.
Coordinate various testing activities, such as performance testing and penetration testing.
Identify potential non-compliance and escalate it to the CIO or designated control owner.

Compliance

Compliance with the MB Integrity Code.
Compliance with MB policies and guidelines, local and global where applicable.

Your profile

Educational Background

Graduate in Information Technology or equivalent qualification.

Technical knowledge

Basic knowledge of data platforms and cloud technologies.
Experience in Data, Analytics, AI, and emerging technologies is a plus.
Understanding of FOSS.
Good knowledge of Power Platform.

Soft skills/individual competence

Ability to prioritize workload to appropriately respond to customer needs and demands.
Customer-oriented mindset with a focus on service excellence.
Solution-oriented mindset.
A team player who values collaboration.
Pioneering spirit that embraces innovation and a commitment to continuous learning.
Awareness of information security requirements and the ability to apply them appropriately.
Business-fluent English, spoken and written.