Administrator: Maturities

About us

At Mercedes-Benz Financial Services South Africa (MBFS SA), we provide flexible, innovative and tailor-made finance and insurance solutions. We are looking for talented, diverse and inspired people to provide a first-class experience.

The opportunity

We are looking for an Administrator: Maturities to join our Operations team. The role manages the end-of-term process for Agility customers from initial engagement through vehicle grounding and settlement of end-of-term charges, while protecting the financial interests of MBFS SA.

Key tasks

• Manage the end-to-end maturity process for Agility customers approaching contract expiry.
• Act as the primary customer contact for end-of-term enquiries, concerns, escalations and complaints.
• Coordinate voluntary pre-inspections and final inspections with DEKRA.
• Coordinate vehicle grounding with Mercedes-Benz dealerships and maintain accurate records.
• Review inspection reports and administer excess mileage, damage and other end-of-term charges.
• Respond to customer queries and support dispute resolution.
• Build effective relationships with the Direct Sales Team, dealerships, DEKRA, customer service, collections and other stakeholders.
• Participate in continuous improvement initiatives and perform ad hoc administrative activities, including fee waivers and portfolio reporting.

Qualifications and experience

• Two to three years of work experience in financial services, banking or insurance.
• Experience in a financial services legal and collections environment is advantageous.
• Matric / Grade 12 plus relevant experience.
• NCA, FICA or FAIS accreditation is advantageous.
• Knowledge of asset-based finance and applicable litigation processes and legislation.
• Assertiveness, conflict management, planning and organisational skills, communication skills, problem-solving, negotiation, interpersonal skills and computer literacy.

Additional information

Mercedes-Benz Group of Companies South Africa is an equal opportunity employer. Shortlisted candidates should be willing to undergo an Assessment Centre. Closing date: 10 August 2026.