Workplace/Support Engineer

As a Workplace/Support Engineer at Capgemini, you will join the IT Support team within the Cloud and Infrastructure Services organization. You will help provide a high-quality, reliable, and customer-focused IT support experience for clients and internal stakeholders.

Your role

You will work with End Users, Service Desk, Infrastructure, Workplace, and Application teams to resolve IT incidents, service requests, and technical issues efficiently and within agreed service levels.

• Provide first- and/or second-line support for end-user devices, applications, and workplace technologies.
• Diagnose, troubleshoot, and resolve technical issues within SLA targets.
• Support workstations, laptops, mobile devices, and peripherals.
• Support Windows, Microsoft 365, collaboration tools, and business applications.
• Log, track, and manage incidents and service requests using ITSM tools.
• Perform basic root-cause analysis and contribute to problem management.
• Collaborate with support and infrastructure teams to resolve complex issues.
• Participate in service improvements, standardization, and documentation.
• Ensure compliance with security policies and IT standards.

Your profile

• 2–5 years of experience in IT support, service desk, or end-user computing roles.
• Solid knowledge of Windows OS, Microsoft 365, and workplace technologies.
• Experience with incident and request management in an ITIL-based environment.
• Customer-focused and solution-oriented attitude.
• Good communication skills and a collaborative mindset.
• Fluent in English; Dutch and French.
• Relevant IT degree or equivalent experience.

This is a temporary job depending on the client project, with a minimum duration of 3 months.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner with nearly 60 years of heritage, 420,000 team members in more than 50 countries, and 2024 global revenues of €22.1 billion.